Placement Support Specialist (Special Programs Case Manager I)
About The Position
The Placement Support Specialist (Special Programs Case Manager I) performs case management by telephone and/or home visits, within the scope of licensure, for special programs such as Foster Care. The role manages overall healthcare costs for a designated population through integrated physical and behavioral health case management and whole-person care. This is a field-based position serving people throughout North Carolina; it involves travel to client or designated sites and occasional office attendance for meetings or training. North Carolina residency is required, and candidates must be within reasonable commuting distance of a posting office unless an accommodation is granted. The specialist assesses member needs, develops and adjusts comprehensive care plans, and supports access to appropriate, quality, cost-effective services. The role coordinates internal and external resources, including services addressing social determinants of health, and works closely with state agencies. It also builds partnerships with members and families, considers cultural and linguistic needs, evaluates health needs, and provides patient education, medication reconciliation, community-resource information, and follow-up care arrangements.
Requirements
- A master’s degree in social work, counseling, or a related behavioral health field, or a nursing degree, and at least 3 years of clinical experience in social work counseling with broad experience in complex psychiatric and substance abuse or substance use disorder treatment; or an equivalent combination of education and experience.
- An active, current, and valid license as an RN, LCSW (as applicable by state law and scope of practice), LMHC, LPC (as allowed by applicable state laws), LMFT, or Clinical Psychologist to practice within the scope of licensure in applicable U.S. states or territories.
- North Carolina residency is required.
- Associate-level licenses, including LCSW-A and LCMHC-A, are not accepted.
Nice To Haves
- Experience working with specialty populations.
- Clinical experience in social work counseling with a broad range of complex psychiatric/substance abuse and/or medical disorders.
- Ability to travel within the assigned DSS Region.
Responsibilities
- Conduct assessments to identify individual needs.
- Develop comprehensive care plans addressing objectives and goals identified during assessment.
- Support members’ access to appropriate, quality, and cost-effective care; modify care plans as needed.
- Coordinate internal and external resources to meet members’ integrated physical and behavioral health needs.
- Coordinate social determinants of health and incorporate them into care planning.
- Work closely with various state agencies.
- Apply knowledge of the system-of-care philosophy and its coordinated network of community-based services and supports.
- Build meaningful partnerships with designated populations and their families, addressing cultural and linguistic needs.
- Evaluate health needs and identify applicable services and resources in conjunction with members and their families.
- Provide patient education, perform medication reconciliation, identify community resources, and assist with arranging follow-up care.
- Perform case management telephonically and/or through home visits within the scope of licensure.
Benefits
- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs, unless covered by a collective bargaining agreement
- Medical benefits
- Dental benefits
- Vision benefits
- Short- and long-term disability benefits
- 401(k) with match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
