Licensed Clinical Liaison (LPC, LCSW, LMSW)

BHG Careers•Denver, CO

About The Position

The Clinical Liaison coordinates and supports appropriate placement of patients into BHG medication-assisted treatment (MAT) and/or substance use disorder (SUD) services. The role gathers preadmission information, communicates patient information to relevant disciplines, and oversees the transition to BHG services. As an experienced clinician, the liaison educates patients, their families, and facility staff about BHG services and programs. The liaison works with outside agencies, hospitals, referral sources, BHG clinic staff, medical teams, patients, and families to assess referrals, coordinate services and discharge planning, support admissions, and communicate updates. The role also maintains referral relationships, reviews available medical records for insurance information, and helps ensure coordination meets applicable contracts, payer requirements, regulatory requirements, and BHG policies. The position requires a Colorado-appropriate LPC, LCSW, or LMSW license, a current driver’s license and automobile insurance, and the ability to travel to multiple job sites and meetings. Work takes place in standard medical office settings and may involve interactions with ill patients, patients with infectious diseases or mental health diagnoses, and people involved in the criminal justice system. The schedule is 8 a.m. to 5 p.m., Monday through Friday.

Requirements

Hold one of the following licenses required in Colorado: LPC (Licensed Professional Counselor), LCSW (Licensed Clinical Social Worker), or LMSW (Licensed Master Social Worker).
Provide excellent customer service and interact tactfully with personnel, referral sources, patients, family members, government agencies, and the public.
Demonstrate efficient problem-solving, sound judgment, organization, initiative, and the ability to work independently and in groups.
Be empathetic, enthusiastic, highly motivated, and able to manage stress, meet deadlines, and handle multiple tasks under pressure.
Know applicable state regulatory and payer guidelines, as well as BHG policies and procedures.
Have a valid, current driver’s license and evidence of automobile insurance.
Be able to travel to multiple job sites and attend required meetings.
Demonstrate strong verbal and written communication skills and the ability to make timely decisions involving confidential and sensitive matters.
Demonstrate basic computer and word-processing skills and basic proficiency with typical office equipment and programs, including a calculator, fax machine, copier, computer, and telephone.
Have sufficient knowledge of human behavior, substance use populations, treatment planning, and human social services to support rehabilitation of drug-dependent patients.
Meet the physical and communication demands of the job, including speaking and hearing effectively in person and by phone, adequate vision for reading documents and computer screens, prolonged sitting, and occasional bending, stooping, or stretching.

Responsibilities

Assess patients referred by outside agencies for BHG substance use disorder services.
Gather preadmission information and coordinate appropriate patient placement and transition to BHG services.
Educate patients, families, and facility staff about BHG programs, services, and admission requirements.
Complete clinical documentation, including admission paperwork, and provide other targeted services as directed.
Communicate promptly with discharge planners and hospital social workers to coordinate services for referred patients.
Track BHG patients who have been hospitalized and relay updates to the BHG clinical team.
Maintain relationships with referral sources and serve as a liaison between outside agencies and BHG.
Understand contracts and payer requirements related to service coverage.
Communicate with BHG clinic staff, the medical team, patients, and families about appropriate services, supplies, and discharge coordination.
Review medical records as permitted and directed by the hospital to obtain primary and secondary insurance information, and relay it for insurance verification.
Notify the clinical team promptly of patient discharge and coordinate discharge instructions with patients and families.
Communicate opportunities and challenges to the Regional Outreach Manager and Regional Director that may support program growth and patient transfers or discharges to BHG.
Meet routinely with the Regional Outreach Manager and Regional Director to review account progress.
Protect confidential patient and proprietary information and follow applicable legal and ethical guidelines.
Maintain a professional image and conduct in clinics, hospitals, and the community, consistent with the BHG dress code.
Attend required in-services, complete assigned educational modules, and stay current on OTP/MAT care, BHG programs, and support opportunities.
Contribute to BHG’s mission and goals through assigned committees or informal work groups.
Maintain compliance with accreditation, regulatory, legal, and safety requirements.

Benefits

Three medical plan options
Dental insurance
Vision insurance
Company-paid and supplemental life insurance
Disability coverage
401(k) plan with company match
Role-specific training and development opportunities
Tuition reimbursement
Defined career paths and advancement opportunities
Support for certifications and licensure
Generous paid time off
Paid holidays
Personal leave options
Early-in/early-out schedules for many roles
No nights for many positions
Quarterly performance bonuses
Incentives for professional achievements, including certifications or licenses
Employee Assistance Program (EAP) for mental health, financial, and legal support
Self-Care Series for emotional and mental wellness
Employee discounts on everyday items and services