IT Support Technician L2
MSP OPERATIONAL CORP • London, ON37d • Hybrid
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IT Support Technician L2
MSP OPERATIONAL CORP•London, ON
•Hybrid
About The Position
As a Support Technician L2, You will be responsible for resolving complex technical issues, supporting end-users and systems, and collaborating with other teams to ensure seamless IT operations. This role includes an after-hours on-call support shift rotation, which may include occasional planned and emergency after-hours support. This role is ideal for someone with a strong foundation in IT infrastructure, excellent troubleshooting skills, and a passion for delivering high-quality support.
Requirements
- Minimum of 2-3 years working for/within an MSP.
- Strong knowledge of computer hardware, operating systems, and networking fundamentals.
- Strong sense of IT security and best practices.
- CCNA certification or equivalent experience in Network Infrastructure.
- Experience with server administration and virtualization platforms.
- Microsoft 365 Administration (M365 Licensing, Exchange Online, Entra ID/Identity, Intune, Security Center, Teams, SharePoint).
- MD-102 certification or equivalent experience in endpoint management using Intune.
- AZ-104 certification or equivalent Microsoft Azure administration experience.
- Excellent troubleshooting and analytical skills.
- Strong communication and customer service abilities.
- Able to work independently in a fast-paced environment.
- High level of professionalism and a growth mindset.
- Proficiency in RMM and ticketing systems (ConnectWise).
Responsibilities
- Provide Level 2 technical support to multiple clients for desktops, laptops, mobile devices, and peripherals.
- Troubleshoot and resolve issues related to operating systems (Windows, iOS/MacOS).
- Support and maintain server hardware and operating systems (Windows Server, Linux).
- Manage and troubleshoot networking issues (LAN/WAN, Wired/Wireless, TCP/IP, DNS, DHCP).
- Troubleshoot issues with virtualization technologies (VMware, Hyper-V) and MS Azure cloud Infrastructures.
- Handle ticketing system workflows, ensuring timely resolution and documentation.
- Deliver exceptional customer service to internal and external clients.
- Collaborate with Level 1 and Level 3 teams to manage escalations and resolve complex issues.
- Visit client sites to troubleshoot issues and help with escalations.
Benefits
- Benefits package.
- Opportunities for growth and training.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
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