IT Tech Support Technician (Southfield, MI | 23.00/hr)

Playtech•Southfield, MI

8d•$23 - $26•Onsite

About The Position

As an IT Tech Support Technician, you will be responsible for maintaining, installing, and troubleshooting any live studio's operational equipment. You will also assist with set-up and maintenance of on-site computer systems and networks.

Requirements

Associate degree (Preferred) and/or equivalent technical training.
Must be 21 years of age or older.
Preferably, 1 year of previous IT and/or technical computer experience.
Basic computer skills - MS Tools, electronic mail, etc.
Knowledge – Windows and Windows office related software installation and troubleshooting.
Networking skills – good cooperation skills, ability to deal with potential conflicts in diverse situations, ability to cooperate with people with different views and culture.
Communications skills – ability to clearly and unambiguously explain issues related to work, company's rules and procedures.
Ability to maintain a professional demeanor; including manner of speech, appearance, and posture in a fast-paced environment.
Ability to work a variety of shifts, including nights, weekends, and holidays.
Punctuality and attention to detail.
Ability to learn quickly and work independently.
Be able to wear assigned uniforms and maintain professional appearance standards.
Must be able to obtain a Michigan Gaming License.

Nice To Haves

Eager to learn and participate with new applications, software, and networking stocktaking.

Responsibilities

Adhere to multi-state Gaming Commission Regulations, PT Services Delaware regulations and live unit policies and procedures.
Provide technical support for video streaming equipment, data, optical and network communication systems in accordance with specified procedures.
Perform installation and maintenance of video streaming equipment such as video cameras, audio, video cards, cabling, and any other equipment in accordance with specified procedures.
Install, administer, and troubleshoot computers, laptops and any hardware as requested by management.
Monitor information systems by diagnosing problems, solving them immediately and advising the direct manager about the work carried out and the execution times.
Respond to user calls and troubleshoot, diagnose and resolve software problems.
Monitor CDN server connections, diagnose and solve problems, or organize the aversion of problems.
Provide day-to-day technical support such as consultations and provision of services for users.
Make and save reports of any related documentation.
Prepare necessary technical reports when requested by management.
Understand and use IT technical terminology and comply with any regulatory enactments, standards, and provide technical documentation requirements.
Execute duties in accordance with standard IT service operating procedures.
Perform any additional duties as instructed by management.