IT Tech Support

Uniti • Little Rock, AR

2d

About The Position

The IT Technical Support Specialist supports Uniti’s internal customers. Additionally, the IT Technical Support Specialist supports software installations, removal, configuration, and connectivity. The ideal candidate will be able to function successfully in an up-tempo environment that requires the ability to address complex problems that will involve hardware, software, and network issues. This is a customer-facing position and demands outstanding customer service and professionalism.

Requirements

• Associates degree in technical field
• 5 years’ directly related experience; or an equivalent combination of education and directly related technical experience required.
• Bachelor’s degree may be substituted for some experience as deemed appropriate.
• Standing Occasionally: 0-33%
• Walking Occasionally: 0-33%
• Sitting Continuously: 67-100%
• Bending: Occasionally: 0-33%
• Crouching: Occasionally: 0-33%
• Pushing – Pulling: Occasionally: 0-33%
• Carrying: Occasionally: 0-33%
• Reaching Above Head: Occasionally: 0-33%
• Lifting-Lowering >1-15 lbs: Occasionally: 0-33%
• Repetitive Hand Action: Medium Dexterity: Continuously: 67-100%
• Fine Manipulating: Frequently: 34-66%
• Hearing: Continuously: 67-100%
• Near Vision: Continuously: 67-100%
• Far Vision: Occasionally: 0-33%
• Peripheral Vision: Occasionally: 0-33%

Responsibilities

• Resolve internal Uniti customer computer issues
• Software installations/Removal
• Configuration
• Connectivity
• General IT related issues
• Other
• Resolve tickets in a timely fashion by adhering to departments SLA.
• Work from IT ticketing system independently as assigned.
• Ability to work in a small group environment.
• Document steps taken for resolutions.
• Engaging other Uniti teams when necessary to resolve issues.
• Proactively identifying problems and finding resolutions.
• Communicating complex technical issues to non-technical customers.
• Attention to detail & organizational skills.
• Excellent written and verbal communication skills.
• Provide outstanding customer service.
• Project participation, overtime, and travel as required.
• Valid driver’s license required.
• Performs other duties as assigned.

Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree