IT System Support Technician

WeVote•Oakland, CA

6d•Remote

About The Position

WeVote is seeking a dynamic IT System Support Technician to join our passionate team of changemakers in a meaningful volunteer role (~5 hours per week). This is an unpaid volunteer position for a national non-profit organization. WeVote is a nonpartisan nonprofit startup on a mission to strengthen American democracy through innovative technology. We are building a movement of 150+ dedicated volunteers creating open-source mobile solutions that reach millions of voters nationwide. Our solution is a streamlined voting experience delivered through our app. We're 100% volunteer-powered and fully remote, proving that passionate people can create extraordinary impact.

Requirements

5+ years IT technical support experience, preferably in the social impact space
Excellent communication and problem solving skills
Technical training experience, preferably with non-technical users
Google workspace experience
System implementation experience
Onboarding/offboarding employee experience
Availability: At least 5 hours each week during our core team hours M-F 9 a.m. - 6 p.m PST with the ability to work 1-2 hours during Pacific Time overlap.
Must be available to attend the team meeting each week.

Nice To Haves

preferably in the social impact space
preferably with non-technical users

Responsibilities

Technical support for volunteer user base, primarily using Slack and email
Oversee and manage the organization's technology systems and infrastructure, performing administrative tasks as necessary
Assist with developing and implementing IT policies and procedures to ensure business continuity and data security
Work with IT team members and technical leadership to ensure efficient and effective operation of the organization’s technical systems
Recommend tools/systems to address organization’s challenges, staying up to date on technology advancements
Monitor and maintain the organization's technology systems to ensure optimal performance