IT Support Technician

South College•Cranberry Township, PA

7d•Onsite

About The Position

South College is one of the nation's fastest-growing institutions of higher learning and is seeking an IT Support Technician to join their team. The college values a diverse combination of perspectives, backgrounds, life experiences, and ideas from its faculty and staff, and provides an equitable and inclusive work environment where respect and open interchange of ideas are at the heart of its culture. South College serves 20,000 students across 10 campuses and utilizes Competency Based Education, including online programs.

Requirements

2+ years of overall IT experience
2+ years’ experience supporting Microsoft Office applications, Microsoft Windows and Apple Mac OS environment
Knowledge of network security practices and Antivirus software
Exceptional analytic and problem-solving skills
Self-motivated and able to work across diverse technical and non-technical teams
Good written, verbal and interpersonal communication skills
Exceptional Customer-oriented attitude
ITIL (foundational level, but exposure to more detail than foundation is often necessary)

Responsibilities

Document incoming helpdesk requests using internal ticketing system
Install, repair and maintain desktop and laptop computers, peripherals and related systems
Provide end user support via remote assistance, in person and telephone.
Support and enforce company information policies and procedures.
Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iPhone
Assist in maintaining hardware and software inventory for asset management.
Install and support AV equipment for classrooms, conference rooms and auditoriums
Demonstrate broad knowledge of technology principles, practices, and procedures
Self-manage in a way that allows flexibility to support multiple tasks at any given time
Assist in updating support documents within knowledge management for the IT Services team, as well as end users
End-user Account Management
Build and maintain relationships across departments
Complex Cognitive activities
Advanced verbal and written communication often in stressful situations involving students or co-workers
Fast-paced work environment requiring quick adaptation skills in a changing strategic and tactical workplace
Other duties may be assigned