IT Support Technician
About The Position
Work in a diverse technical environment that will allow you to grow your technical career. Key responsibilities include: Provide direct user support over the phone and in person at offices, job sites, and asphalt plant locations. Assist users with resolution of issues and provide guidance on the use of technology. Support issues will range from account and device related issues to clearing of sessions to assistance in troubleshooting and isolating performance issues on devices and networks as well as core applications. Prepare and deploy user and site equipment including computers, phones, tablets, printers & network gear. The Support Technician will have opportunities to participate in the implementation of projects and process improvement initiatives.
Requirements
- Associates or Bachelor’s degree in Business or Information Technology, Computer Science, Engineering, Finance or related field.
- 1 - 3 years’ related experience
- Must be able to travel overnight or long distances on occasion.
- Must possess a willingness to learn and adapt to change.
- Ability to work under deadlines and pressure.
- Must possess excellent communication (verbal/written) & time management skills.
- Must be detail oriented.
Nice To Haves
- Certifications such as CompTIA IT Fundamentals & CompTIA A+ preferred, others such as Project +, Network+, and Cloud+ are a plus
- Experience with and knowledge of the Construction or Materials Productions industries is a plus.
Responsibilities
- Provide direct user support over the phone and in person at offices, job sites, and asphalt plant locations.
- Assist users with resolution of issues and provide guidance on the use of technology. Support issues will range from account and device related issues to clearing of sessions to assistance in troubleshooting and isolating performance issues on devices and networks as well as core applications.
- Prepare and deploy user and site equipment including computers, phones, tablets, printers & network gear.
- Participate in the implementation of projects and process improvement initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
