IT Support Technician
About The Position
Aerometals is seeking a versatile IT Support Technician to join our IT department. This position is ideal for someone who enjoys wearing many hats and working in a fast-paced environment. The successful candidate will be a proactive problem solver who enjoys helping people, learning new technologies, and taking ownership of a wide variety of IT responsibilities. If you are looking to assist with desktop support, servers, Microsoft 365, cybersecurity, and IT projects, this is a job for you. This position will offer an excellent opportunity to expand your technical skills while making a meaningful impact to the Aerometals team!
Requirements
- Associates in Information Technology or equivalent experience
- Excellent verbal and written communication.
- Ability to prioritize multiple tasks independently.
- Familiarity with supporting Windows 10/11.
- Basic networking knowledge (TCP/IP, DNS, DHCP).
- Familiarity with Active Directory and Microsoft 365.
- Ability to lift up to 40 pounds, crawl under desks, and be in server rooms as necessary.
- 3 years in IT support
Nice To Haves
- Experience with Hyper-V manager, PowerShell, SQL Server, SharePoint, JobBOSS , and /or remote support tools is a plus.
Responsibilities
- Provide first and second-level technical support to approximately 180 employees.
- Troubleshoot windows desktop and laptop issues.
- Resolve hardware, software, networks and application issues.
- Install, configure, and maintain PCs, printers, mobile devices, and peripherals.
- Document issues and resolution in the help desk system.
- Maintain user access to business applications.
- Process new hire, transfer, and termination requests.
- Configure email accounts, security groups, and permissions.
- Create, modify, and disable user accounts in Active Directory and Microsoft 365.
- Assist with administration of: Windows Server, Active Directions, Group Policy, Hyper-V, Microsoft 365, File and printer servers, DNS/DHCP, and backup systems.
- Manage software licensing.
- Prepare and deploy computers.
- Maintain IT inventory and coordinate hardware repairs and warranty services.
- Assist with cybersecurity initiatives, Windows updates and patches, endpoint protection, security best practices, and awareness efforts.
- Participate in a variety of IT projects including pc refreshes, networks upgrades, server migrations, office technology improvements, and process automation.
Benefits
- Full medical coverage for employees, with generous contributions toward family plans
- 100% company-paid long-term disability insurance
- Dental and vision plans with shared premiums
- Employee Assistance Program (EAP) offering confidential support for life’s challenges
- Health and wellness reimbursement plan
- 401(k) retirement plan
- Aflac supplemental insurance
- Flexible Spending Account (FSA) to manage healthcare and dependent care costs
- Growth, development, and pathways for advancement
- Relocation assistance
- Tuition reimbursement
- Generous vacation days, paid holidays, and sick leave
- Annual holiday office closure so you can truly unplug and recharge
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
