It Support Specialist Jobs

About The Position

Requirements

• Expert-level knowledge of the Microsoft Office 365 suite, Windows 11 Pro, and mobile device functionality.
• Excellent client-facing customer service skills with the ability to communicate technical concepts to non-technical users clearly.
• 1–3 years of hands-on technical support experience, with a proven ability to work under the direction of a System Administrator while exercising independent judgment.
• Industry-standard certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly recommended.
• CompTIA Security+ is a plus.
• Experience in the Aerospace industry, Manufacturing industry or other highly regulated environments is a significant plus.
• Bilingual – Spanish is a plus.

Nice To Haves

• CompTIA Security+ is a plus.
• Experience in the Aerospace industry, Manufacturing industry or other highly regulated environments is a significant plus.
• Bilingual – Spanish is a plus.

Responsibilities

• Manage the full lifecycle of desktop PCs, laptops, tablets, and mobile devices (iOS/Android) for BYOD-bring your own device and managed via Intune MDM.
• Act as the on-site physical technician for System Administrator. Responsibilities include rack and stack services, basic cabling (LAN support), and troubleshooting physical connectivity for network enabled endpoints.
• Diagnose and resolve complex hardware/software errors, network connectivity issues (wired/wireless), and audiovisual/video conferencing malfunctions.
• Work on IT projects of medium complexity, such as hardware refreshes or software migrations. Maintain detailed technical documentation, service logs, and knowledge base articles to enhance team efficiency in our IT Service Desk Platform.
• Ensure all devices meet corporate and industry-specific security standards. In an Aerospace context, this includes strictly adhering to ITAR and cybersecurity protocols for handling equipment per CMMC L2 and NIST 800-171.