IT Support Specialist

Motorola Solutions•Culver City, CA

1d•Onsite

About The Position

Silvus Technologies, a subsidiary of Motorola Solutions, is seeking an IT Support Specialist to provide technical support to end users, troubleshoot hardware and software issues, and maintain the company's IT infrastructure. This position will report to the Senior IT Support Lead and is fully onsite, Monday through Friday, based at Silvus Technologies’ Culver City warehouse. The role involves providing technical support, responding to help desk tickets, installing and configuring hardware and software, developing documentation, maintaining asset inventory, managing on-boarding and off-boarding functions, and system configuration for various operating systems and peripherals.

Requirements

High School Diploma or GED.
3+ years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures.
Proficient PC skills in a Windows and IOS environment required.
Experience with Layer 1 Networking and Cabling.
Experience installing/uninstalling and licensing/de-licensing enterprise software.
Highly proficient in Google Suite and Microsoft 365 (Excel, Word, PowerPoint).
Have working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune.
Strong interpersonal skills with a positive and enthusiastic attitude.
Demonstrated ability to operate as a team member, supporting departmental decisions, policies, and procedures with a positive attitude and communications (both to team members and other staff).
Must be a U.S. Citizen due to clients under U.S. government contracts.
All employment is contingent upon the successful clearance of a background check.

Nice To Haves

Completion or in progress of a graduate degree.
Prior experience in a fast-paced office environment.
Linux and macOS skills are highly desirable.

Responsibilities

Provide technical support to end users, including troubleshooting/researching hardware and software issues on desktop or laptop systems.
Respond to Help Desk IT support tickets in a timely manner.
Install, configure, and maintain hardware and software.
Develop and maintain documentation related to the company's IT infrastructure and support processes.
Maintain an up-to-date inventory of all hardware and software assets.
Manage on-boarding and off-boarding functions, including account creation/disabling, communication, and hardware deployment/recovery in concert with HR and Facilities.
System configuration and deployment for all Windows, Linux, and macOS endpoints and peripherals.