IT Support Specialist, temporary

Terumo•Franklin Township, NJ

44d•$52,000 - $70,000

About The Position

Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value, better clinical outcomes and improved quality of life for patients. TMC is part of Tokyo-based Terumo Corporation; one of the world’s leading medical device manufacturers with $6+ billion in sales, 30,000+ employees worldwide and operations in more than 160 nations. Terumo Medical Corporation is comprised of two strategic business divisions: Terumo Interventional Systems and Terumo Medical Products. We believe that the future is bright for everyone at Terumo. We work with the future in mind to generate lasting change, create a bigger impact and produce greater outcomes for today, and for decades to come. At Terumo we believe in the power of personal growth and will encourage you to get in the driver's seat - progressing in the direction you want to go by deepening your skills throughout your career. We want you to be bold, think outside the box, experiment, innovate and deliver what's next for quality healthcare. You will be part of a collaborative, respectful and resilient team of associates and leaders around the world, working together as partners to achieve more than you thought possible, providing real-world, impactful solutions for patients. Join us and help shape wherever we go next! Advancing healthcare with heart

Requirements

Skilled in customer service; time management; identifying end user issues; technical troubleshooting; problem solving techniques; and report preparation
Self-motivated and directed with keen attention to detail and ability to follow-up in a timely fashion.
Strong communication (verbal and written) and interpersonal skills
Strong analytical, diagnostic, and problem solving skills
Ability to work as an individual contributor or as a team member
Ability to multi-task and manage shifting priorities
Excellent technical skills
Ability to travel between locations as required
Associate’s or equivalent Technical degree; Bachelor’s degree preferred
Minimum 2 years’ experience in computer operations with systems currently in use
IT Audit and compliance experience
Proficiency level knowledge of Windows based PC and application software such as MS Office 2010 / 2013, MS Exchange, Internet Explorer required
General networking knowledge (Ethernet, Wi-Fi).
Active Directory experience preferred.

Responsibilities

Answer phones and monitor email and web queues for service requests.
Enter tickets in Service Desk ticketing software and accurately categorize, prioritize and record information about requests.
Setup and administer accounts in Active Directory for users, computers, printers and any other relevant types
Deliver New Hire Associate IT Orientation to ensure user access is functioning properly, as required
Troubleshoot and resolve issues related to PC hardware and software, printers, RF terminals and scanners and other end-user computing equipment.
Provide first level application support and troubleshooting as needed.
Provide end-user training on software, hardware and business applications to allow users to become increasingly self-sufficient.
Monitor system alerts to ensure action is taken on critical alerts and system failures.
Build and maintain IT and customer knowledge base to improve user and 1st level resolution.
Play an active role in developing, maintaining and documenting Service Desk processes and procedures
Assist in various data center functions including tape management and monitoring alerts.
Assist end users with procurement of IT related equipment and services.
Participate in weekly team meetings and one-on-one manager / technician meetings
Participate in the on-call rotation as deemed necessary.
Deploy end-user hardware and process end-of-lease equipment in a timely fashion
Other duties as requested.