It Director Jobs

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SRD IT Americas

DHL Supply Chain•Westerville, OH

About The Position

This role directs IT project management staff and applies project management knowledge, skills, tools, and techniques to IT project activities to meet or exceed stakeholder expectations, including those of customers. It oversees critical project components—including integration, scope, time, cost, quality, human resources, communications, risk, and procurement—throughout the systems life cycle. The position manages a portfolio of projects to achieve business objectives that cannot be achieved by managing projects individually, and directs programs from initial concept through IT solution definition and design to implementation. It provides senior oversight of program strategy, objectives, plans, schedules, estimates, resources, status reporting, meetings, tracking, analysis, and deliverables; guides project teams; and promotes IT thought leadership and continuous improvement in delivery performance. The role communicates program status to the IT Vice President and above. As a point of reference for IT project management in the sector, the role represents IT in business strategy development, identifies IT requirements, assesses complex solution fit and gaps, and directs IT participation in product evaluations and lead and proposal development. It oversees IT responses to customer RFPs, RFIs, and RFQs, customer and partner presentations, and relationships with customers, business partners, and vendors. The position directs planning and delivery of complex, multi-application or multi-platform solutions. It oversees project work plans and administration, including initiation, labor tracking, status reporting, and capital and expense tracking; coordinates internal, customer, and third-party IT groups; and ensures project outcomes meet economic standards, customer satisfaction, schedule, and profitability goals. It directs requirements development, risk assessment and mitigation, and use of system development methodologies for custom and packaged applications. The role provides direction, motivation, training, decision support, performance reviews, and development support to project staff. It recruits, develops, coaches, and counsels subordinates; promotes knowledge sharing; and manages staff diversity, performance, and conflicts. It also proposes and implements project standards, policies, procedures, and methodologies, promotes the company’s project lifecycle and business processes, applies broad knowledge of IT infrastructure, and develops and manages the assigned sector’s fiscal budget. The position requires no day-to-day supervision from IT management.

Requirements

  • Bachelor’s degree or equivalent in a relevant business or technical subject.
  • At least 15 years of experience in an IT environment.
  • Professional project or program management experience with system design, development, or integration projects involving packaged and custom solutions.
  • Experience planning major projects, including project proposals, business cases, schedules, and financial justification.
  • Experience using project management or planning software.
  • Ability to direct project management staff and coordinate complex IT work across multiple groups.
  • Ability to develop and manage a sector fiscal budget.

Nice To Haves

  • Master’s degree or equivalent in a relevant business or technical subject.

Responsibilities

  • Direct and coordinate IT project and program management, including portfolios of projects and all phases of the systems life cycle.
  • Represent IT in sector business strategy development and identify IT requirements that support business expansion.
  • Assess complex IT solution fit, identify gaps, and direct participation in product evaluations and lead and proposal development.
  • Direct development of IT responses to customer RFPs, RFIs, and RFQs, and direct customer and partner presentations.
  • Build and maintain productive relationships with customers, business partners, and vendors.
  • Direct solution conceptualization, engagement definition, project work planning, and project administration.
  • Coordinate and manage internal, customer, and third-party IT groups and vendors for project delivery.
  • Ensure project components meet economic standards, customer satisfaction, schedule, and profitability goals.
  • Oversee requirements development, risk assessment and mitigation, and application of system development methodologies.
  • Provide direction, motivation, training, decision support, and performance reviews to project staff; recruit, develop, coach, and counsel subordinates.
  • Develop and implement project standards, policies, procedures, and methodologies, and promote the company’s project lifecycle and business processes.
  • Apply broad understanding of IT infrastructure components, including networks, platforms, and operating systems.
  • Develop and manage the fiscal budget for the assigned sector.
  • Communicate program status to the IT Vice President and above.

Benefits

  • Competitive wages
  • Affordable health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 401(k) plan
  • Paid vacation
  • Paid holidays
  • Business-casual environment
  • Teamwork, associate development, training, and continuous improvement

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