SRD IT Americas

DHL (Supply Chain)•Westerville, OH

15d

About The Position

The Senior Director – Business Unit IT Americas directs IT project management staff and applies project management knowledge, skills, tools, and techniques to IT project activities to meet or exceed stakeholder expectations, including those of customers. The role oversees critical project components—including integration, scope, time, cost, quality, human resources, communications, risk, and procurement—through all phases of the systems life cycle. The position coordinates a portfolio of projects to achieve business objectives, directing programs from concept through IT solution definition, design, and implementation. It interfaces with affected business areas, including executive leadership, and directs program strategy, objectives, work plans, schedules, estimates, resource plans, status reports, meetings, tracking, analysis, and deliverable reviews. The role provides project-management guidance and oversight to project teams, advances IT delivery performance through thought leadership and continuous improvement, and communicates program status to the IT Vice President and above. As a sector reference point for IT project management, the role represents IT in business strategy development, supports opportunities and customer proposals, oversees project planning and delivery, manages staff and vendors, and directs the fiscal budget for the assigned sector. It operates with no day-to-day supervision from IT management.

Requirements

Bachelor’s degree or equivalent in a relevant business or technical subject.
At least 15 years of experience in an IT environment.
Professional project or program management experience with system design, development, or integration projects involving packaged and custom solutions.
Experience planning major projects, including project proposals, business cases, schedules, and financial justification.
Experience using project management or planning software.
Ability to direct project staff, manage vendors and cross-functional IT groups, and oversee complex project and program delivery.

Nice To Haves

Master’s degree or equivalent in a relevant business or technical subject.

Responsibilities

Represent IT in the development of sector business strategy and identify IT requirements supporting business expansion.
Assess the fit of complex IT solutions, identify gaps early, and direct new product evaluations for the assigned sector or division.
Direct IT competency and capability during lead and proposal development, including IT responses to customer RFPs, RFIs, and RFQs and customer or partner presentations.
Develop and coordinate productive relationships with customers, business partners, and vendors at all levels.
Conceptualize solutions spanning multiple applications or platforms and guide complex engagements toward appropriate IT solutions aligned with DHL Supply Chain and IT strategy.
Direct creation of overall project work plans and oversee project initiation, labor tracking, status reporting, and capital and expense tracking.
Coordinate and manage vendors and direct in-house, customer, and third-party IT groups to support project delivery.
Direct project completion to meet economic standards, customer satisfaction, timelines, and profitability objectives.
Coordinate detailed requirements with analysts, project management, operations, solution development, and application and integration development groups.
Assess project risks and develop proactive mitigation plans; apply system development methodologies to custom and packaged application projects.
Provide direction, motivation, training, and decision support to project staff; leverage associate competencies and manage staff diversity, performance, and conflicts.
Share knowledge, conduct performance reviews, and recruit, develop, coach, and counsel subordinates.
Propose, refine, and implement project standards, policies, procedures, and methodologies for Business Unit IT.
Promote DHL Supply Chain’s project lifecycle, concepts, principles, and business processes, and apply broad knowledge of IT infrastructure components such as networks, platforms, and operating systems.
Develop and manage the fiscal budget for the assigned sector.
Communicate program status to the IT Vice President and above.