Executive Director, IT Infrastructure Cloud Operations

Duly Health and Care • Downers Grove, IL

9d • $180,000 - $210,000

About The Position

Duly Health and Care is seeking an Executive Director to lead IT Infrastructure and Cloud Operations for its multi-specialty provider system. The role owns data center, network, endpoint, virtual desktop, service desk, and field services, and is responsible for modernizing the organization’s infrastructure and cloud footprint, strengthening security in partnership with the CISO, and building a high-performing, accountable team.

The Executive Director directs internal teams and strategic vendors to provide reliable, secure, and highly available infrastructure and cloud services across Duly locations. The position defines and executes enterprise architecture and modernization strategy, oversees operational performance and IT service-management practices, partners with Finance and senior leaders on cloud cost optimization and investment decisions, and leads transformation initiatives while minimizing disruption to clinical and business operations.

Requirements

• 15 or more years of progressive IT leadership experience, including enterprise infrastructure and operations.
• 10 or more years leading complex, cloud-based (hybrid or multi-cloud) enterprise environments.
• Proven success leading enterprise technology organizations through modernization and transformation initiatives.
• Strong technical depth in infrastructure and cloud architecture, with the credibility to participate directly in technical design discussions.
• Experience managing strategic vendor and managed-services relationships, including technology selection and contract oversight.
• Experience operating within healthcare- and finance-relevant regulatory and compliance frameworks such as HIPAA, PCI DSS, and SOC 2.
• Exceptional communication skills and experience presenting to executive leadership.
• Demonstrated success building, developing, and retaining high-performing technical teams.

Nice To Haves

• Experience with Azure Hosting, Azure Virtual Desktop, Cisco, and Velo SDWAN.
• Experience in healthcare, multi-site, or other highly regulated environments.
• Familiarity with AI- and automation-driven IT operations (AIOps) and FinOps practices.

Responsibilities

• Lead enterprise IT infrastructure and cloud operations across data center, network, endpoint, virtual desktop, service desk, and field services.
• Partner with the CISO to strengthen cyber-risk posture through targeted technology investment, Zero Trust architecture principles, and continuous process improvement.
• Direct internal teams and strategic vendors or managed service providers to deliver and maintain secure, highly available infrastructure and cloud services.
• Define and execute the strategic roadmap for enterprise technical architecture, including hybrid and multi-cloud strategy, infrastructure modernization, and automation.
• Own operational KPIs across infrastructure service lines and drive improvement in reliability, cost efficiency, and end-user experience.
• Ensure mature, efficient ITSM practices for incident, request, problem, and change management through modern platforms.
• Partner with Finance and senior leadership on cloud cost optimization (FinOps) and technology investment decisions supporting organizational growth.
• Build, develop, and retain a high-performing infrastructure and cloud operations team, maintaining skills in areas such as AIOps, automation, and modern endpoint management.
• Lead cross-functional transformation initiatives that modernize infrastructure while minimizing disruption to clinical and business operations.

Benefits

• Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
• Mental health benefit at no cost.
• Employer-provided life and disability insurance.
• $5,250 annual tuition reimbursement.
• Immediate 401(k) match.
• 40 hours of paid volunteer time off.
• Culture committed to community engagement and social impact.
• Up to 12 weeks of parental leave at 100% pay and a financial benefit for adoption and surrogacy for eligible non-physician team members.
• Base pay range of $180,000–$210,000; additional compensation may be available through shift differentials, bonuses, and other incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed