Director, IT Infrastructure and Operations

DDS LAB LLC • Tampa, FL

1d • Onsite

About The Position

The Director, IT Infrastructure and Operations plans, executes, and administers IT infrastructure and operational processes across on-premise, co-located, and Microsoft Azure cloud services. The role sets and steers infrastructure strategy, budgets, plans, and migration activities to deliver dependable, resilient, scalable, secure, and high-performing infrastructure and platforms that support information systems and data teams.

The Director provides strategic and technical leadership, aligns IT with organizational objectives, develops team capability, and leads changes to modern agile and DevSecOps practices. The role designs and operates highly available, performant, scalable, secure, and cost-effective Azure infrastructure; improves service management, change management, monitoring, automation, and infrastructure-as-code capabilities; and manages cloud resource consumption, costs, and operational performance.

The position also leads governance, risk management, privacy, and security activities. This includes establishing policies and frameworks, monitoring threats and compliance developments, coordinating risk responses and assessments, maintaining business continuity and incident recovery capabilities, investigating security breaches, and developing security awareness and training programs.

Requirements

• Bachelor’s degree and/or an equivalent combination of education and work experience in a technical discipline.
• At least 10 years of experience planning and implementing enterprise-level, high-availability, multisite IT infrastructure and operating solutions.
• Knowledge of networking, Active Directory, Azure Entra and Entra External ID, storage, virtualization, IaaS/PaaS and SaaS, web services, security and single sign-on, and integration solutions and approaches.
• Comprehensive knowledge of performance scaling and disaster recovery architecture and operations, including storage area networks and redundant, highly available server and network architectures.
• At least 3 years of experience planning, deploying, and managing Microsoft Azure compute, storage, network, data, security, and related resources, including performance, capacity, and cost optimization.
• Experience with NIST Cybersecurity and COBIT frameworks.
• Experience with audit, legal, and compliance processes, such as ITGC audits, legal discovery, and forensics.
• Proficiency with programming and scripting automation, such as PowerShell, Power Automate, BASH, or Python.
• Experience implementing DevSecOps practices and processes, including CI/CD pipelines and monitoring and measurement processes.
• Ability to manage legacy solutions while building and migrating to future solutions through significant parallel initiatives.
• Ability to communicate with technical and non-technical stakeholders.
• Ability to lead teams through ambiguity and complexity and drive adoption of new ways of working and organizational improvements.
• Curiosity, openness to revising mistaken assumptions, and willingness to ask questions and learn.
• Results-focused initiative, critical thinking, and business acumen.
• Strong English verbal and written communication skills.
• Proven track record in an Information Technology leadership role.

Nice To Haves

• Applicable certifications, such as Site Reliability Engineer Practitioner, Microsoft Certified: Azure Solutions Architect, ITIL, or Lean Six Sigma.
• Experience raising maturity across people, process, technology, and automation.

Responsibilities

• Model company values and foster a culture of adaptability, growth, learning, and accountability.
• Collaborate with leadership, business, and operating stakeholders to establish IT direction, requirements, roadmaps, priorities, timing, and funding aligned with company strategy and financial position.
• Ensure IT initiatives align with organizational objectives and establish technical direction and enterprise best practices.
• Develop talent and team capability, and lead cultural and practice changes that support agile, DevSecOps, automation, continuous delivery, continuous deployment, and continuous integration.
• Establish and manage strategic external partners to augment internal teams when needed.
• Design, plan, and implement highly available, performant, scalable, secure, and cost-effective multi-tenant Azure infrastructure and operations.
• Develop configuration change management solutions and lead the IT Change Management program.
• Implement ITIL-based IT service management processes and tools.
• Develop proactive technology monitoring for capacity, performance, forecasting, reliability, and performance across technology layers.
• Drive continuous improvement, automation, continuous integration, continuous deployment, and infrastructure-as-code capabilities for data and application teams.
• Manage and monitor resource consumption, budgets, and cloud resource cost, value, and specifications.
• Establish metrics and KPIs to report on operational cost and performance, and implement accountability reporting that aligns cost drivers with management responsibility.
• Lead development and implementation of infrastructure that meets or exceeds stability, scalability, availability, and latency requirements.
• Develop strategies, roadmaps, operations, governance frameworks, policies, procedures, and solutions to safeguard company data, systems, and intellectual property and support privacy and regulatory compliance.
• Analyze threat and compliance trends and coordinate responses with management, including written plans for compliance and risk mitigation.
• Solicit security, risk, and compliance self-assessments and periodic independent third-party assessments and audits.
• Ensure comprehensive business continuity and incident recovery capabilities across compute, storage, integration, network, communications, and related resources.
• Collaborate with IT peers and business leaders to develop and periodically exercise business continuity and incident response plans.
• Investigate and remediate security breaches in collaboration with Human Resources and Legal, using external expertise as needed.
• Develop and maintain security and risk awareness and training programs and facilitate risk assessment and management processes with business units.
• Manage fully remote teams and lead teams through ambiguity and complexity while driving adoption of new working methods and organizational improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Director