Director, Cloud Infrastructure

Accommodations Plus International•Melville, NY

13h•$160,000 - $180,000•Hybrid

About The Position

The Senior Director of Cloud Infrastructure & Technical Operations is the senior technical authority for the reliability, scalability, performance, and security of API’s cloud-based platform and infrastructure. This hands-on, player-coach role combines expert AWS architecture and network engineering with leadership of globally distributed cloud, network, SRE, and DevOps teams. The position owns AWS governance, system reliability, and service continuity, and serves as a primary connection between technology operations and the business. The role sets and reviews AWS architecture, including multi-account design, hybrid and multi-region networking, and security controls. It develops technical teams, owns cloud and network operations, establishes reliability and security practices, and partners with engineering, security, data, and business teams. The position also leads technical operations strategy, budgeting, vendor relationships, compliance readiness, and executive reporting. This is a full-time position based in the United States or Canada and may be remote or hybrid. Standard hours are Monday through Friday during core business hours, with scheduling flexibility for collaboration with the Pune, India team. Occasional evening availability for major deployments and scheduled maintenance may be required. Occasional travel in the United States and Canada, and possibly India, may be required.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; equivalent experience is considered. A master’s degree or MBA is preferred.
15+ years in technology operations, infrastructure engineering, or cloud operations, including 8+ years of hands-on production AWS design and operations and 5+ years leading technical teams in a senior leadership role.
Experience managing distributed teams across multiple countries.
Expert knowledge of AWS compute, storage, database, and security services, including EC2, ECS, EKS, Lambda, S3, EFS, EBS, RDS, Aurora, DynamoDB, ElastiCache, IAM, GuardDuty, Security Hub, WAF, Shield, and Network Firewall.
Deep expertise in cloud and enterprise networking, including TCP/IP, DNS, BGP, IPsec VPN, load balancing, TLS, hybrid connectivity, and multi-VPC/multi-account architectures at scale.
Hands-on proficiency with infrastructure as code using Terraform, CloudFormation, or CDK; CI/CD; and scripting such as Python or Bash.
Track record overseeing highly available, multi-region production systems with demanding uptime and performance SLAs.
Experience managing cloud budgets, implementing FinOps, and presenting forecasts to executive leadership.
Experience with cloud security and compliance frameworks such as SOC 2 Type II, ISO 27001, GDPR, or PCI-DSS.
Experience owning observability platforms such as Datadog, CloudWatch, or Grafana and driving metrics-based operational health practices.
Experience owning disaster recovery and business continuity programs for cloud infrastructure, including regular testing and executive reporting.
AWS Certified Solutions Architect – Professional or equivalent certification.
Ability to build, scale, and retain high-performing technical teams across geographies and time zones.
Executive presence and ability to communicate complex infrastructure topics clearly to C-suite and board audiences.
Strategic mindset combined with operational discipline and hands-on technical expertise in AWS architecture, cloud networking, and security.
Strong financial acumen managing multi-million-dollar cloud budgets and optimizing costs while maintaining reliability.
Data-driven approach using metrics, SLOs, and KPIs to prioritize investments and communicate operational health.
Commitment to engineering excellence, blameless culture, and continuous learning.
Experience with AI-based automation for system self-healing, stability, and security.

Nice To Haves

Master’s degree or MBA.
Experience overseeing staff in India.
AWS Certified Advanced Networking – Specialty and Security – Specialty certifications.
Experience leading technical operations at a SaaS or cloud-native company serving enterprise customers with high availability and data security requirements.
Database reliability engineering experience, including RDS/Aurora tuning, failover testing, and backup/recovery validation.
Enterprise network architecture experience beyond AWS, including SD-WAN, MPLS, next-generation firewalls, and ZTNA.
Familiarity with change management; ServiceNow or Jira Service Management experience is a plus.
Experience in travel technology, hospitality, or other high-volume, customer-facing SaaS.
Exposure to ML/AI infrastructure, including data pipeline reliability and model serving on AWS.

Responsibilities

Lead, mentor, and develop globally distributed technical operations teams and foster a collaborative, high-performance culture.
Define team structure, roles, and career paths for cloud engineers, network engineers, SREs, and DevOps practitioners.
Serve as a technical escalation point and mentor; participate in architecture reviews, major incident response, and root-cause analysis.
Set organizational goals, KPIs, and performance expectations; conduct reviews and provide coaching.
Partner with HR and talent acquisition to recruit and retain technical talent across global locations.
Collaborate with product engineering, security, data, and business teams to incorporate operational requirements into the software development lifecycle.
Own governance and operations of the global AWS environment, including multi-account strategy, security controls, compliance posture, and cost management.
Drive cloud cost optimization through Reserved Instance and Savings Plans management, rightsizing, tagging governance, and FinOps practices.
Establish and enforce AWS security practices, including least-privilege IAM, SCPs, GuardDuty, Security Hub, AWS Config, and CloudTrail auditing.
Oversee multi-region and multi-AZ strategies to meet disaster recovery objectives, reduce RTO/RPO, and maintain availability.
Evaluate AWS services and infrastructure technologies and recommend adoption to senior leadership.
Define infrastructure-as-code standards, CI/CD-driven change practices, and Well-Architected reviews.
Own AWS network architecture, including multi-account and multi-VPC topologies, CIDR planning, segmentation, Transit Gateway routing, PrivateLink, and centralized egress and inspection.
Own hybrid connectivity between AWS, global offices, and partners, including Direct Connect, VPN, and BGP routing and failover design.
Design and operate DNS, edge, and traffic management using services such as Route 53, CloudFront, Global Accelerator, and Elastic Load Balancing.
Define network security architecture, including security groups, NACLs, Network Firewall, WAF, Shield, zero-trust access, and segmentation of PCI-scoped workloads.
Establish network observability and resilience; troubleshoot complex cross-region and hybrid incidents and validate network failover during disaster recovery testing.
Define and own production SLAs and uptime commitments, set reliability targets with product engineering, and report performance to executive stakeholders.
Oversee monitoring and observability for proactive detection and rapid response.
Drive capacity planning so infrastructure scales efficiently without compromising performance or cost targets.
Own IT disaster recovery and business continuity plans; lead tabletop exercises and failover testing.
Develop and execute a multi-year technical operations roadmap aligned with product strategy and growth objectives.
Report infrastructure health, costs, and initiative progress to the SVP of Infrastructure Engineering and Technical Operations and executive leadership.
Lead vendor relationships for cloud, infrastructure tooling, and managed services, including contract negotiations, SLA management, and performance reviews.
Ensure infrastructure compliance with regulatory and data privacy requirements and partner with security on audit readiness.
Manage the technical operations budget, including headcount, tooling, and cloud spend, with forecasting and variance analysis.