Director Infrastructure and Cloud

Sun Life • Wellesley, CT

13h

About The Position

The Director of Infrastructure and Cloud Hosting leads a skilled technical engineering team responsible for delivering current and future IT infrastructure and cloud services. The role focuses on efficient, scalable service delivery and works with infrastructure and cloud architects to design solutions that support business growth. Responsibilities include delivering new services and features, managing day-to-day team delivery, and setting team vision and direction. The Director ensures that standards and policies are maintained and that systems and solutions are documented, inventoried, and compatible with established information systems architecture, tools, policies, and procedures.

The position oversees infrastructure and cloud hosting services across O365, Active Directory/LDAP, Wintel and Linux servers, Azure and AWS hosting, virtualization and physical hardware, data storage and backups, virtual desktops (VDI), and desktop engineering. It also covers disaster recovery, service and performance measurement, technical projects, license and contract management, financial planning, personnel management, capacity and spend management, and coordination with business and IT teams. The Director works with the DQ Network Operations Center team to provide knowledge articles and training that enable greater support from the NOC.

Sun Life describes its workplace as flexible, inclusive, and collaborative, with opportunities for career growth. The position is eligible for a discretionary annual incentive award in addition to base salary.

Requirements

• Bachelor's degree in Information Technology or equivalent work experience is strongly preferred.
• At least 10 years of leadership experience in a multi-site enterprise infrastructure organization.
• Direct supervision and staff development experience.
• Experience managing outsourced services and service providers.
• AWS Cloud Practitioner and/or Azure Fundamentals foundational cloud certification required; higher-level certifications preferred.
• Demonstrated knowledge and ability across multiple technology disciplines.
• Strong understanding of Microsoft and Unix technology stacks, Citrix and VMware virtualization, data protection, and storage, including on-premises EMC SAN and cloud-tiered storage administration.
• Strong understanding of AWS and Azure cloud stacks, particularly in hosting.
• Strong understanding of and support for system and data security.
• Understanding of computer operations, customer service principles, computer systems, and associated support requirements.
• Self-starter who takes responsibility and prioritizes customer-first delivery.
• Attention to detail, critical thinking, and decision-making ability.
• Ability to delegate and manage priorities across teams and the organization.
• Strong written and verbal interpersonal skills and ability to present visually.

Nice To Haves

• Advanced degree in Information Systems, Business, Planning, or a related field.
• ITIL/ITSM certification.
• PMP certification.
• Higher-level AWS or Azure cloud certifications.

Responsibilities

• Ensure development and delivery of products and services within the Sun Life DentaQuest Infrastructure and Cloud hosting vertical.
• Ensure service delivery across O365, Active Directory/LDAP, Wintel servers, Linux servers, Azure hosting, AWS hosting, virtualization and physical hardware, data storage and backups, VDI, and desktop engineering.
• Ensure disaster recovery is in place and tested as required for critical business services.
• Set team vision and direction and ensure standards and policies are maintained and systems and solutions are documented, inventoried, and compliant with technical and operational standards, policies, and procedures.
• Develop KPIs, technical measurements, performance targets, and SLAs to evaluate team and technology productivity.
• Manage division-level technical implementation projects.
• Manage licenses and contracts for Infrastructure and supporting teams.
• Develop support plans and implementation strategies to meet enterprise end-user IT needs.
• Lead financial management activities, including creating and maintaining the technical services operational and capital budgets.
• Lead personnel management activities, including performance management and career development.
• Support development of core competencies, processes, and disciplines, and share best practices.
• Interact with business and IT teams regarding technical implementations and support.
• Work with the DQ Network Operations Center team to provide knowledge articles and training so more support can be provided by the NOC.
• Manage capacity and spend across infrastructure.
• Participate in efforts to improve departmental and organizational performance and KPI results.
• Perform other duties as assigned.

Benefits

• Discretionary annual incentive award based on individual and business performance.
• Generous vacation and sick time.
• Paid family, parental, and adoption leave.
• Medical coverage.
• Company-paid life and AD&D insurance.
• Disability programs.
• Partially paid sabbatical program.
• 401(k) employer match.
• Stock purchase options.
• Employer-funded retirement account.
• Flexible, inclusive, and collaborative work environment supporting career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Director