Sr Director of IT Infrastructure and Support

All ELLWOOD Groups•New Castle, PA

14d

About The Position

The Sr. Director of IT Infrastructure and Support provides enterprise-wide leadership for IT infrastructure design, integration, optimization, and technical support across more than 25 facilities serving over 2,000 team members. The role sets strategic direction for infrastructure capabilities to ensure scalability, reliability, and resilience in support of daily operations and complex technology initiatives across multiple business units. The Director partners with manufacturing leaders, senior IT and security staff, and corporate leadership to align infrastructure strategies with operational priorities, regulatory requirements, and future growth. The position leads enterprise infrastructure and support services, including cloud infrastructure planning, network evaluation, infrastructure projects, vendor services, capacity planning, reliability improvement, and help desk operations. It also oversees 24/7 support services, establishes service-level agreements and performance metrics, and ensures customer-focused incident resolution. The Director leads and develops a team of four or more IT professionals, setting priorities and accountability while fostering innovation, operational excellence, and continuous improvement. The role requires willingness to be on call as needed and frequent regional travel.

Requirements

Bachelor’s degree in computer science or information systems.
At least 10 years of experience in information systems and technology.
At least 7 years of experience driving IT infrastructure solutions and strategy in a manufacturing environment.
Experience installing, configuring, and maintaining servers and associated network equipment.
Demonstrated knowledge and success in managing, investigating, and improving IT infrastructure systems.
Project management experience.
Leadership skills to manage, direct, and motivate people with diverse skill sets.
Strong communication, interpersonal, and customer service skills.
Ability to make sound, value-added decisions independently in a business context.
Innovative analytical and problem-solving skills, with the ability to deliver quality solutions and complete projects efficiently.
Excellent organizational, project management, and time management skills.
Ability to read, analyze, and interpret technical documents, financial reports, and business documents.
Excellent written communication skills and ability to write documents conforming to prescribed style and format.
Effective presentation skills, including presenting highly technical information to non-technical staff and management teams.
Willingness to be on call as needed.
Ability to travel regionally frequently.
Ability to perform the essential duties satisfactorily, with reasonable accommodation available for individuals with disabilities.

Nice To Haves

Master’s degree.
Cloud infrastructure experience.
Supervisory and staff management experience.

Responsibilities

Provide leadership for enterprise infrastructure across all locations, ensuring long-term reliability, scalability, security, and resilience.
Partner with business and manufacturing leaders to anticipate future requirements and shape strategies that promote innovation, efficiency, and business continuity.
Evaluate the current network structure and identify areas for upgrades.
Develop and execute cloud infrastructure roadmaps aligned with business objectives, organizational growth plans, security requirements, and digital transformation initiatives.
Direct and align cross-functional teams, including network, business applications, manufacturing systems, and administrative functions, to deliver integrated technology solutions.
Define and manage enterprise infrastructure projects, ensuring strategic alignment, resource optimization, adherence to security standards, and on-time, on-budget delivery.
Lead capacity planning and data-driven continuous improvement initiatives across the infrastructure environment.
Conduct proactive root cause analysis and establish preventative practices to reduce downtime and improve reliability in manufacturing-critical environments.
Shape vendor strategy and manage enterprise infrastructure services for quality, cost-effectiveness, and alignment with security and organizational standards.
Oversee enterprise help desk priorities and support services to ensure consistent, timely, accurate, and customer-focused service across business units.
Communicate with end users about issues and projects in a timely and effective manner.
Represent the organization at technology conferences and apply relevant industry insights to manufacturing and business operations.
Ensure comprehensive technical documentation and reporting for executives and operational leaders.
Provide strategic infrastructure support and guidance across business units as needed.
Establish service-level agreements and performance metrics for technical support.
Set and maintain standards for incident response, issue resolution, and root cause analysis.
Implement and manage 24/7 support services, and implement tools, dashboards, and processes that improve visibility into response and performance metrics.
Foster a customer-first mindset within the IT support team through training, documentation, and user-centered support tools.
Lead, develop, build, and mentor a team of four or more IT professionals.
Set priorities, allocate resources, and establish accountability to meet the needs of multiple business units.
Drive innovation, operational excellence, and continuous improvement across the IT infrastructure and support team.