IT Manager - Infrastructure and Support

GENERAL BEVERAGE SALES CO•Madison, WI

About The Position

The IT Manager is responsible for managing the organization’s IT infrastructure, developing and implementing technology strategies, and ensuring the smooth operation of IT systems. The role aligns technology solutions with business objectives, manages IT projects, and supports organizational needs. It requires a strong technical background, leadership skills, and effective collaboration with cross-functional teams. The manager oversees infrastructure design, implementation, maintenance, security, and performance; leads IT projects from planning through delivery; supports the resolution of end-user technical issues; and leads the IT Support team through guidance, mentoring, and professional development.

Requirements

Bachelor’s degree or associate degree in Computer Science, Information Technology, or a related field, or equivalent industry experience.
At least 8 years of progressive IT experience managing and supporting IT systems and infrastructure.
In-depth knowledge of IT infrastructure, systems administration, network architecture, and cybersecurity principles.
Experience managing IT projects and leading cross-functional teams.
Familiarity with IT governance frameworks, compliance requirements, and data privacy regulations.
Strong problem-solving and analytical skills, including the ability to assess complex IT challenges and develop effective solutions.
Excellent leadership and communication skills, including the ability to collaborate with stakeholders at all levels of the organization.

Nice To Haves

Three or more years of management responsibilities preferred.
Additional certifications, such as ITIL or PMP, are a plus.

Responsibilities

Oversee the design, implementation, and maintenance of IT infrastructure, including networks, servers, storage systems, and hardware and software assets.
Ensure the availability, security, and reliability of IT systems and infrastructure, including measures to protect against data breaches and cybersecurity threats.
Monitor system performance, troubleshoot issues, and implement upgrades or improvements to optimize IT operations.
Lead IT projects, ensuring they are planned, executed, and delivered within specified timelines and budget constraints.
Define project scopes, objectives, and deliverables, and allocate resources.
Monitor project progress, identify and mitigate risks, and communicate project updates to stakeholders.
Mentor team members and participate in the escalation path for end-user hardware, software, and network issues.
Develop and implement IT support processes, including help desk procedures and service level agreements (SLAs).
Collaborate with internal teams and external vendors to address technical challenges and optimize IT service delivery.
Lead and manage the IT Support team, providing guidance, mentoring, and professional development opportunities.
Foster a collaborative and inclusive work environment that encourages knowledge sharing, innovation, and continuous learning.
Promote a customer-centric approach so IT services meet internal stakeholders’ needs and expectations.