IT Infrastructure Support Specialist
About The Position
The IT Infrastructure Support Specialist deploys and supports the systems and technologies used by Polaris corporate employees in a global enterprise environment. The role provides responsive onsite deskside support, manages incidents and service requests through resolution, and helps maintain reliable endpoint technology across corporate offices. It also provides hands-on local assistance to corporate Tier 3 IT teams and collaborates with support teams across locations. The position offers exposure to enterprise hardware, Microsoft platforms, ServiceNow workflows, and office, warehouse, and manufacturing environments.
Requirements
- A 2-year technical degree or equivalent experience.
- A minimum of 3 years of onsite deskside IT support experience in an enterprise environment.
- Advanced knowledge of modern computer hardware, wired and wireless networking, IP phones, printers, and peripheral computer equipment.
- Advanced knowledge of Windows 11, Microsoft M365, and macOS.
- Experience configuring and maintaining laptops and desktops in an enterprise environment.
- Excellent communication and customer service skills.
- Self-motivation and the ability to work independently and collaboratively with remote peers.
- Manual and physical dexterity and the ability to lift equipment weighing more than 40 pounds.
- Ability to work in warehouse, office, and manufacturing environments.
- Occasional travel may be required.
- This position is not eligible for sponsorship.
- Former employees must be eligible for rehire; current employees must be in good standing.
Responsibilities
- Assess and prioritize daily work from outstanding Worldwide Service Desk issues.
- Own assigned incidents and service requests through resolution, coordinate escalations, and provide timely updates to users.
- Provide rapid-response onsite support to corporate offices and occasional onsite assistance across local corporate locations.
- Support laptops, desktops, custom workstations, proprietary technology, Windows-based operating systems, Microsoft M365 applications, and other commercial and internally developed software.
- Perform authorized user and endpoint administration in Active Directory, Microsoft Entra ID, Microsoft Intune, and Microsoft M365.
- Provide hands-on local support for corporate Tier 3 IT teams, including troubleshooting, issue reporting, and resolution coordination.
- Coordinate and execute computer deployments, refreshes, replacements, and setups.
- Maintain accurate hardware inventory and asset records, and follow established procedures for equipment recovery, secure data handling, and disposal.
- Document incidents, service requests, troubleshooting activities, and time worked in ServiceNow.
- Create documentation, standard work, and knowledge base articles.
- Act as a local resource for Worldwide Service Desk projects and collaborate with remote and onsite support teams.
Benefits
- Competitive compensation, including a profit-sharing plan.
- Company contributions to the Employee Stock Ownership Plan and discounted employee stock purchases.
- 401(k) matching contribution.
- Financial wellness education and consultation.
- Health, dental, and vision insurance.
- Wellness programs.
- Paid time off.
- Gym and personal training reimbursement.
- Life insurance and disability offerings.
- Paid volunteer time off through Polaris Gives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
