IT Infrastructure Support Specialist - Fernley, NV

Military Spouse Corporate Career Network•Fernley, NV

1d•Onsite

About The Position

The IT Infrastructure Support Specialist deploys and supports the systems and technologies used by employees across corporate offices, manufacturing facilities, and distribution centers in a global enterprise environment. The role provides responsive end-user support while helping maintain reliable devices, applications, accounts, and workplace technology. It also serves as a local hands-on resource for corporate tier 3 IT teams and supports Worldwide Service Desk initiatives, offering broad exposure to enterprise infrastructure across office, warehouse, manufacturing, and distribution environments.

Requirements

Knowledge of Windows 10, Windows 11, and macOS.
Experience with Microsoft Office, specifically Outlook, Word, Excel, and PowerPoint.
Ability to work independently and collaboratively with remote peers.
Excellent communication and customer service skills.
Manual and physical dexterity, including the ability to lift equipment weighing more than 40 pounds.
Ability to work in warehouse, office, and manufacturing environments.

Nice To Haves

A 2-year technical degree or equivalent experience is preferred.
A minimum of 1 year of experience working in an enterprise help desk setting is preferred.
Knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment is preferred.
Experience configuring and maintaining laptops and desktops in an enterprise environment is preferred.

Responsibilities

Assess and prioritize daily work based on outstanding Worldwide Service Desk issues.
Record tickets and track time in ServiceNow.
Provide rapid-response technology support for users at distribution centers, corporate offices, and manufacturing facilities.
Support laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology.
Support Windows-based operating systems, Microsoft Office applications, and other commercial and internally developed software packages.
Administer Active Directory and Microsoft 365 user and end-user system objects.
Provide local hands-on support to corporate tier 3 IT teams, including problem reporting and resolution across supported locations.
Maintain ongoing computer refreshes and equipment setups.
Create documentation, standard work, and knowledge base articles.
Serve as a local resource for Worldwide Service Desk projects.
Participate in after-hours on-call support as required.