IT Infrastructure Support Specialist

Polaris • Fernley, NV

5d

About The Position

The IT Infrastructure Support Specialist deploys and supports systems and technologies used by employees across corporate offices, manufacturing facilities, and distribution centers in a global enterprise environment. The role provides responsive end-user support and helps maintain reliable devices, applications, accounts, and workplace technology. It also serves as a local hands-on resource for corporate tier 3 IT teams and supports Worldwide Service Desk initiatives, with exposure to enterprise infrastructure across office, warehouse, manufacturing, and distribution environments.

Requirements

• A 2-year technical degree or equivalent experience is preferred.
• A minimum of 1 year of experience working in an enterprise help desk setting is preferred.
• Knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment is preferred.
• Knowledge of Windows 10, Windows 11, and macOS.
• Experience configuring and maintaining laptops and desktops in an enterprise environment is preferred.
• Experience with Microsoft Office, specifically Outlook, Word, Excel, and PowerPoint.
• Ability to work independently and collaboratively with remote peers.
• Excellent communication and customer service skills.
• Manual and physical dexterity, including the ability to lift equipment weighing more than 40 pounds.
• Ability to work in warehouse, office, and manufacturing environments.
• The position is not eligible for sponsorship.
• Former employees must be eligible for rehire; current employees must be in good standing.

Nice To Haves

• A 2-year technical degree or equivalent experience.
• At least 1 year of experience working in an enterprise help desk setting.
• Knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment.
• Experience configuring and maintaining laptops and desktops in an enterprise environment.

Responsibilities

• Assess and prioritize daily work based on outstanding Worldwide Service Desk issues.
• Record tickets and track time in ServiceNow.
• Provide rapid-response technology support for users at distribution centers, corporate offices, and manufacturing facilities.
• Support laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology.
• Support Windows-based operating systems, Microsoft Office applications, and commercial and internally developed software packages.
• Administer Active Directory and Microsoft 365 user and end-user system objects.
• Provide local hands-on support to corporate tier 3 IT teams, including problem reporting and resolution across supported locations.
• Maintain ongoing computer refreshes and equipment setups.
• Create documentation, standard work, and knowledge base articles.
• Serve as a local resource for Worldwide Service Desk projects.
• Participate in after-hours on-call support as required.

Benefits

• Competitive compensation, including a market-leading profit-sharing plan.
• Company contributions to the Employee Stock Ownership Plan and discounted employee stock purchases.
• 401(k) matching contribution.
• Financial wellness education and consultation.
• Health, dental, and vision insurance.
• Wellness programs.
• Paid time off.
• Gym and personal training reimbursement.
• Life insurance and disability offerings.
• Paid volunteer time off through Polaris Gives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree