IT Infrastructure Specialist
About The Position
The IT Infrastructure Specialist provides advanced technical support and administration for Microsoft 365, endpoint, identity, and end-user infrastructure services across the enterprise. The role serves as an escalation point for complex issues and helps ensure secure, reliable, and efficient technology services. It supports multiple locations and leads technology deployments, upgrades, migrations, and continuous-improvement initiatives. The position is based at SkyChefs’ corporate headquarters in Irving, Texas. The work schedule is onsite Monday through Thursday and remote on Friday. Relocation is not offered for this position.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- 5–7 years of experience supporting enterprise infrastructure and Microsoft 365 environments.
- Experience administering Microsoft 365, Entra ID, Intune, Windows devices, and endpoint management solutions.
- Working knowledge of networking, cybersecurity, identity management, and end-user computing technologies.
- Strong troubleshooting, analytical, and problem-solving skills.
- Experience with ITSM processes, ticketing systems, and technical documentation.
- Excellent customer service, communication, and stakeholder management skills.
Nice To Haves
- Relevant Microsoft, CompTIA, or ITIL certifications.
Responsibilities
- Provide onsite and remote support for desktops, laptops, mobile devices, peripherals, operating systems, Microsoft 365 applications, and connectivity services.
- Diagnose and resolve complex hardware, software, identity, network, and Microsoft 365 issues to minimize business disruption.
- Manage service requests and incidents through established ITSM processes and serve as an escalation point for advanced technical issues.
- Deliver high-priority support to executives, key stakeholders, and business-critical users.
- Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, Intune, and Windows Autopilot.
- Administer user accounts, access controls, device policies, and related identity services.
- Resolve complex configuration, authentication, synchronization, and integration issues.
- Partner with vendors, service providers, and Microsoft support to manage escalations and improve service performance, security, and user experience.
- Deploy, configure, maintain, and support endpoint devices throughout their lifecycle.
- Support technology refreshes, software deployments, upgrades, patches, and migration initiatives.
- Maintain accurate asset records and work with vendors on warranty, repair, and replacement activities.
- Recommend hardware, software, and endpoint standards that enhance security, supportability, and operational efficiency.
- Maintain technical documentation, knowledge articles, support procedures, and configuration standards.
- Identify recurring issues, perform root-cause analysis, and recommend solutions that improve reliability, performance, and user experience.
- Support user training and promote adherence to technology, security, and data protection standards.
- Provide IT leadership with recommendations regarding technology improvements, risks, lifecycle planning, and operational enhancements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
