IT Specialist (Infrastructure Facilities)

Office of the Chief Information Officer•Lakewood, CO

About The Position

The IT Specialist (Infrastructure Facilities) works across GSA IT organizations, providing project management support within the Office of Digital Infrastructure Technologies, Infrastructure Facilities Branch. The branch implements, operates, maintains, and supports mission-critical systems and applications. The position may be located in Washington, DC; Kansas City, MO; Fort Worth, TX; Tacoma, WA; Lakewood, CO; or Raleigh, NC. The role provides senior-level technical expertise and project leadership for complex IT work, including planning and integrating agency-wide and regional network hardware and software, upgrading and maintaining systems and infrastructure, and delivering IT and communications services. The specialist advises IT personnel, management, policy officials, customers, and project teams; represents the organization in meetings with industry and other organizations; and helps develop infrastructure policies and procedures. The specialist determines infrastructure, hardware, and software needs; coordinates deployments; monitors performance; analyzes customer and system requirements; leads or conducts technical projects and cost-benefit analyses; ensures compliance with applicable requirements; and troubleshoots complex IT issues. The role also serves as a Contracting Officer's Representative at COR FAC II level or higher, monitors contractor performance and deliverables, participates in acquisition and proposal evaluation teams, and identifies appropriate contractual vehicles for IT goods and services.

Requirements

For GS-13: IT-related experience demonstrating all nine competencies: Attention to Detail, Customer Service, Decision Making, Information Management, Interpersonal Skills, Oral Communication, Problem Solving, Teamwork, and Technical Competence.
For GS-13: One year of specialized experience equivalent to the GS-12 level in Federal service, providing secure and reliable IT solutions for an organization and determining computer IT support needs.
Specialized experience must include communicating project recommendations, findings, and next steps to stakeholders.
Specialized experience must include implementing new technologies and integrating existing technologies for customers to improve efficiency, reduce errors, or improve user experience.
Specialized experience must include engaging in architectural and functional discussions and determining appropriate tools to meet customer demands and requirements.
U.S. citizenship or national status (American Samoa and Swains Island residents).
Meet all eligibility criteria within 30 days of the closing date.
Register with Selective Service if male and born after December 31, 1959.
Direct deposit of salary is required.
If applicable, disclose current or recent political appointment status to the HR Office.
Serve a one-year probationary period, if required.
Undergo and pass a Tier 2 background investigation.
If not a GSA employee, have identity and work-status eligibility verified through E-Verify and resolve any discrepancies.
Submit a resume not exceeding two pages.

Responsibilities

Provide expert technical support, advice, guidance, and assistance to IT personnel and management on planning and integrating agency-wide and regional network hardware and software.
Provide project leadership and IT subject-matter expertise on GSA IT and customer engagement project teams and fact-finding plans for large-scale projects.
Represent the organization in meetings with industry, other agencies, and public organizations to resolve problems, develop policies and standards, and exchange information.
Help policy officials develop guidelines and procedures for agency-wide use and management of digital and physical infrastructure.
Determine hardware, software, and infrastructure needs and coordinate deployment to maintain the integrity and accessibility of systems, platforms, and data centers.
Monitor infrastructure performance and ensure optimum performance.
Identify customer needs and requirements and analyze system requirements.
Conduct or lead IT tasks and projects, cost-benefit analyses, and research projects.
Ensure compliance with laws, regulations, policies, standards, and procedures.
Troubleshoot and resolve complex technical IT issues and determine cost-effective solutions.
Serve as a COR at COR FAC II level or higher, monitor contractor performance, and review deliverables.
Serve on acquisition development and proposal evaluation teams, ensuring procurements are accurate, adequately documented, and completed on time.
Identify appropriate contractual vehicles and determine the availability and prices of IT goods and services.