IT Infrastructure Specialist

The Chemours•Wilmington, NC

2d•Onsite

About The Position

Chemours is seeking an IT Infrastructure Specialist to join its Information Technology team at the company’s headquarters in Wilmington, Delaware. Reporting to the Northeast IT Leader, this highly visible role provides reliable technology support across corporate functions, including dedicated white-glove support for executives. The specialist proactively resolves issues, supports critical meetings and events, and maintains the equipment and processes needed for safe, effective business operations. The role is onsite full time and may involve physical tasks, including lifting up to 50 pounds. The position manages day-to-day staging center operations and the full IT device lifecycle, including preparation, installation, configuration, deployment, troubleshooting, inventory control, documentation, returns, and end-of-life handling. It also supports Microsoft Teams Rooms, Live Events, and Town Hall environments; coordinates secure equipment shipping and distribution; helps collect and process assets during employee offboarding; and develops documentation and processes for support technicians. The specialist trains employees and support resources as appropriate, follows established procedures and policies, and advocates for customers by communicating clearly and driving issues to resolution.

Requirements

Demonstrated professionalism supporting executives and exceptional customer service skills, including discretion, sound judgment, adaptability, composure, active listening, and clear communication.
Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
At least 3 years of direct IT support experience in a corporate or technical environment.
Strong technical skills supporting desktop and PC hardware, peripherals, and the Microsoft 365 suite.
Proficiency with Microsoft operating systems, including Windows 10 and Windows 11.
Ability to collaborate effectively with technical teams, business partners, and support resources.

Nice To Haves

Dell Certified Support Technician certification or equivalent.
Experience with Microsoft 365 services and tools, such as Teams, SharePoint, Power BI, or Power Automate.
Experience with Microsoft Teams Phone and related Teams capabilities.
Experience with Microsoft Endpoint Configuration Manager/Intune or related endpoint management tools.
Experience with endpoint security tools or Windows scripting languages such as PowerShell or Batch.

Responsibilities

Provide discreet, responsive white-glove technology support for executives, including proactive issue prevention, priority incident resolution, device setup, and meeting and event readiness.
Manage the full device lifecycle and day-to-day staging center operations, including device preparation, inventory and asset records, hardware and software installation, application configuration and upgrades, deployment, break-fix support, stock control, audit-ready documentation, asset return, and end-of-life management.
Coordinate secure packing, shipping, receiving, tracking, and distribution of IT equipment.
Support employee offboarding through timely asset collection, return validation, asset record updates, and routing devices for reuse, repair, or disposal.
Configure, manage, and troubleshoot Microsoft Teams Rooms, Live Events, and Town Hall environments.
Train employees and end-user support resources on effective technology use, as appropriate.
Develop and maintain clear support documentation, tools, and processes for support technicians.
Follow established procedures, global policies, and process workflows across support areas.
Advocate for customers by understanding their needs, communicating clearly, and driving issues through resolution.
Perform physical tasks, including lifting up to 50 pounds, as needed.