IT Infrastructure Support Specialist

Diodes•Milpitas, CA

10h•Hybrid

About The Position

Diodes Incorporated is seeking a detail-oriented, motivated, and passionate IT Infrastructure Engineer to maintain company network and server equipment and support end-users throughout our U.S. operations, including our Global Headquarters. This position reports to the US Infrastructure Manager.

Requirements

Bachelor’s degree in Information Technology or a related field required.
At least 3-5 years of experience with help desk or network-related duties.
Excellent customer service and communication skills.
Strong analytical and problem-solving abilities with the ability to prioritize multiple tasks in a fast-paced environment.
Detail-oriented with strong documentation, organizational, and time-management skills.
Ability to work independently and collaboratively within a team.
Willingness to continuously learn and adapt to emerging technologies.

Nice To Haves

Vendor certifications such as CompTIA, Microsoft, Cisco, Palo Alto, or VMware are preferred.

Responsibilities

Provide Tier 2 technical support for desktop, laptop, printer, mobile device, and application issues.
Support user onboarding and offboarding, including account provisioning, equipment deployment, and access management.
Support remote and onsite users, including VP, SVP, and C-suite employees.
Maintain and support Windows Server environments, Active Directory, DNS, DHCP, and related infrastructure services.
Install, configure, monitor, and troubleshoot switches, routers, wireless access points, and firewalls.
Monitor infrastructure performance, capacity, and availability and proactively identify improvement opportunities.
Assist with infrastructure upgrades, system migrations, and technology refresh projects.
Create and maintain infrastructure documentation, network diagrams, standards, and operating procedures.
Implement and maintain security best practices, including patch management, endpoint security, and access controls.
Maintain accurate incident, service request, and change management records.
Coordinate with vendors and service providers to resolve technical issues and maintain support contracts.
Participate in after-hours maintenance activities and on-call rotations as required.