IT Infrastructure & Support Analyst

MANSCAPED

1d • $80,000 - $90,000 • Hybrid

About The Position

MANSCAPED® is seeking an IT Infrastructure & Support Analyst to help operate, maintain, secure, and improve the company's corporate technology infrastructure. This role is ideal for a hands-on technology professional who can troubleshoot complex issues, support cloud and on-premises services, maintain reliable systems, and provide a strong employee experience. The Infrastructure Analyst will partner with Information Security & Infrastructure, Digital Engineering, Customer Experience, business stakeholders, vendors, and offshore support partners. The company emphasizes core values such as accountability, authenticity, collaboration, fun, humility, inclusivity, and innovation, and is committed to fostering employee growth, happiness, and well-being.

Requirements

• 3+ years of experience supporting enterprise infrastructure, systems administration, cloud services, and networking
• Hands-on experience with Microsoft 365, Microsoft Entra ID, Intune, Azure, Windows, and macOS administration.
• Working knowledge of TCP/IP, DNS, DHCP, VPNs, firewalls, wireless networking, and common network troubleshooting methods.
• Experience administering endpoint management, patching, device compliance, security tooling, and software deployment in a mixed-device environment.
• Understanding of identity and access management, least-privilege principles, multifactor authentication, single sign-on, and role-based access control.
• Experience with monitoring, ticketing, asset-management, documentation, and change-management practices.
• Ability to analyze complex technical problems, document findings, identify root causes, and communicate practical recommendations.
• Ability to manage multiple priorities, work independently, meet deadlines, and escalate risks appropriately.
• Strong written and verbal communication skills, with the ability to work effectively with employees, technical teams, vendors, and offshore partners.
• Ability and willingness to work from the Carlsbad office at least three days per week and periodically travel or provide after-hours support as business needs require.
• Experience with automation or scripting using PowerShell, Microsoft Graph, or APIs.
• Experience supporting Azure infrastructure, configuration management, infrastructure-as-code, or cloud governance.

Nice To Haves

• Familiarity with incident response, vulnerability management, backup and recovery, and disaster recovery testing a plus
• Relevant Microsoft, CompTIA, ITIL, networking, cloud, or security certification a plus

Responsibilities

• Serve as a first-contact Help Desk resource working Asana Ticket Queues and support the internal corporate customers
• Troubleshoot escalated Tier 2 and Tier 3 issues involving identity, endpoints, networking, collaboration services, authentication, access, and cloud resources
• Analyze recurring incidents and service requests, identify root causes and trends, and recommend automation or process improvements that reduce manual effort and operational risk
• Assist in managing endpoints and identity in a mixed Windows/MacOS environment running the Microsoft 365 suite of tools
• Handle on-boarding/off-boarding user account creation and access control, in partnership with HR People-Team partners, including account provisioning, access changes, workstation and laptop endpoint deployment, configuration, inventory, and secure decommissioning
• Support the administration of Active Directory Single Sign On (SSO), Microsoft Entra, Intune and M365 Defender environment
• Help deploy and monitor Azure Cloud Configuration to protect cloud assets
• Administer and support core infrastructure services across Microsoft 365, Microsoft Entra ID, Intune, Azure, Windows, and macOS environments
• Monitor system health, capacity, availability, and performance; investigate alerts and service degradation; and coordinate timely restoration of impacted services
• Assist with backup, recovery, business continuity, and disaster recovery procedures; participate in recovery testing and document results and follow-up actions
• Implement and support infrastructure changes using documented change-management practices, testing plans, rollback procedures, and stakeholder communications
• Maintain accurate technical documentation, network and system diagrams, asset records, configuration standards, runbooks, and knowledge-base articles
• Partner with vendors and managed service providers to resolve incidents, coordinate maintenance, manage escalations, and validate service delivery
• Participate in infrastructure projects, including evaluations, pilots, migrations, upgrades, office technology deployments, and system integrations
• Provide scheduled on-call or after-hours support for planned maintenance and critical incidents when required
• Collaborate on the use of CrowdStrike Falcon Managed Detection and Response (MDR) and Endpoint Protection Platform (EPP) for threat detection and Incident Response. This includes responding to tickets and interacting with Manscaped employees who are impacted by these events
• Other duties as required

Benefits

• 20 accrued vacation days per year
• 40 hours of paid sick leave annually
• 3 paid mental health days
• 9 paid holidays
• Paws & Claws coverage (pet insurance)
• Life insurance, AD&D and long-term disability coverage
• Medical, dental, and vision insurance plans
• Health Savings Accounts (HSA)
• Flexible Spending Accounts (FSA)
• Confidential Employee Assistance Program
• Accident and critical illness plans
• 401(k) plan and company match
• Monthly utility allowance (for Wifi and phone usage)
• Employee discount on products
• Wellness challenges
• Paid parental leave
• Regular recognition initiatives
• One paid volunteer day per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed