Infrastructure Support Analyst

M&T Bank•Getzville, NY

1d•$62,200 - $103,600•Onsite

About The Position

M&T’s End User Computing Team is focused on providing modern digital experiences to the entirety of M&T Bank employees - allowing them to focus on their job, not their technology. Our Microsoft suite, collaboration tools and hardware used by employees are all part of the constantly evolving set of foundational capabilities we are responsible for shepherding. We build and deliver a wide variety of cutting-edge capabilities used across the enterprise to provide the best internal customer experience possible, enhancing the ability of our business partners to deliver. Are you ready to embark on an exhilarating career journey? Join our dynamic team as an IT Support Specialist and experience a role like no other. We're not just offering a job; we're offering a thrilling adventure in technology support. If you're ready to ditch the cubicle and embrace a hands-on, customer-centric role where every day is an exciting challenge, apply now. Join us in delivering top-notch IT support and becoming a vital part of our team's success. Your adventure starts here!

Requirements

Minimum of 4 years’ higher education and/or work experience.
Prior experience in digesting technical information and communicating technical problems effectively.
Experience supporting MacBook and IOS devices
Detail-oriented, with excellent written and verbal communication skills

Nice To Haves

A bachelor's degree in a technology-related field, along with at least 5 years of higher education and/or work experience, will set you apart.
Certifications or special training in related technologies are a big plus.

Responsibilities

Be the first responder to help desk escalations, armed with your problem-solving skills and a readiness to tackle any challenge that comes your way.
Complete a variety of tasks, from resolving technical incidents to responding to service requests, all while maintaining a keen eye for detail.
Utilize your diagnostic prowess to troubleshoot issues using basic diagnostic tools, ensuring our systems run smoothly.
Follow Standard Operating Procedures to perform system maintenance tasks, including patching, health checks, and updates. When anomalies arise, you'll research and report complex issues to senior staff.
Collaborate on exciting projects with your fellow team members and provide guidance to less experienced colleagues.
Identify opportunities to enhance existing procedures, making our processes more efficient, and document these improvements.
Understand and adhere to our risk and regulatory standards while identifying and escalating any risk-related issues.
Maintain our internal control standards and address audit points promptly, ensuring compliance with external regulations.
Handle various related duties as assigned, adapting to new challenges and learning opportunities.