IT Support & Infrastructure Specialist

EBSCO Industries Inc•Panama City Beach, FL

2d•Onsite

About The Position

Alys Beach is seeking an experienced, dependable, motivated, and service-oriented IT Support & Infrastructure Specialist. The role combines daily end-user support with hands-on responsibility for network, server, and identity and access management administration. The specialist will support employees across offices, amenities, and other Alys Beach facilities, take ownership of assigned responsibilities, and deliver responsive customer service while working independently.

Requirements

At least 3 years of hands-on IT support experience in a business environment, with responsibility for production systems.
Demonstrated experience administering and troubleshooting Cisco/Meraki networks.
Hands-on experience administering Okta in a production business environment, including user and group management, application integrations, configuring and maintaining SSO and SCIM provisioning, managing application access, and troubleshooting authentication and provisioning issues.
Working knowledge of Windows, Microsoft 365, Active Directory/Entra ID, networking fundamentals, DNS, DHCP, and TCP/IP.
Ability to learn an existing environment quickly, manage competing priorities, and work independently with minimal training.
Strong customer service, communication, documentation, and problem-solving skills.
Flexibility to work weekends and provide IT support during special events and occasions as needed.

Nice To Haves

Associate’s or bachelor’s degree in IT or a related field, or equivalent professional experience.

Responsibilities

Provide daily desktop, laptop, printer, mobile device, Microsoft 365, and application support to employees.
Administer, monitor, maintain, and troubleshoot Cisco switches, Meraki networks, and wired and wireless connectivity.
Administer Okta, Active Directory, and Microsoft Entra ID, including user accounts, groups, application access, MFA, and employee access changes.
Investigate network outages and connectivity issues, review device status, and coordinate necessary changes to maintain reliable network operations.
Handle routine identity and access requests, troubleshoot authentication and SSO issues, and ensure access is assigned and removed appropriately.
Support employee onboarding and offboarding, device deployment, software installation, and equipment inventory.
Diagnose issues independently, document resolutions, escalate when appropriate, and follow through to completion.
Assist with server and infrastructure maintenance, network upgrades, and security improvement projects.
Provide responsive, professional on-site support across offices, amenities, and other Alys Beach facilities.
Provide IT support during special events and occasions as needed.