IT Infrastructure and Telephony Specialist

FairSquare • Maitland, FL

3d • Onsite

About The Position

The IT Infrastructure and Telephony Specialist manages, maintains, and optimizes FairSquare’s corporate technology environment. The role is divided between core IT infrastructure support (75%) and cloud telephony management (25%). It is the primary custodian of hardware, network systems, and software platforms, and the subject matter expert for the Vonage unified communications platform. The position supports seamless connectivity and uptime for local and remote teams across hybrid on-premises and cloud environments.

The specialist administers systems and networks, manages identity and access, supports security and compliance controls, and helps maintain AWS services. The role also provides documented Tier 1/2/3 technical support, maintains the Orlando office’s physical technology, and coordinates technology vendors and assets. For telephony, the specialist administers Vonage, configures call flows and user accounts, maintains integrations, and troubleshoots network quality affecting voice services.

This is an onsite, full-time, non-exempt/hourly position in Maitland, Florida, with a Monday–Friday schedule of 8:00 a.m.–5:00 p.m. The work environment is a temperature-controlled office. The position may involve lifting boxes weighing approximately 5–10 pounds and sitting at a desk for extended periods while viewing multiple monitors.

Requirements

• Associate’s degree or equivalent experience.
• At least 3 years of experience in IT systems administration or infrastructure support.
• At least 1 year of hands-on VoIP administration experience; Vonage experience is preferred.
• Experience supporting a hybrid Windows/Mac environment and providing Tier 2/3 support.
• Experience administering Windows Server and Windows/macOS workstations; familiarity with Linux.
• Knowledge of MDM and endpoint management, imaging, deployment, and patch management.
• Knowledge of TCP/IP, subnetting, IP address management, DNS, DHCP, VLANs, inter-VLAN routing, routing and switching fundamentals, VPNs, firewall policies, NAT, QoS, and SD-WAN/SASE concepts.
• Knowledge of wireless design, site surveys and troubleshooting, network monitoring and packet analysis, ISP/circuit troubleshooting, and carrier escalation.
• Experience with Cisco Meraki products (MS, MR) or equivalent platforms.
• Knowledge of Okta, Microsoft 365, Entra ID (Azure AD), Exchange Online, Teams, SharePoint, licensing, Amazon WorkSpaces, and SSO/MFA concepts.
• Knowledge of endpoint protection/EDR, antivirus, backup and disaster recovery tools and testing, and least-privilege access practices.
• Experience with AWS EC2, S3, VPC, IAM, WorkSpaces, CloudWatch, and CloudTrail, including AWS networking and hybrid connectivity, cloud security posture tools, and basic cost monitoring and tagging.
• Knowledge of Vonage Business Cloud or Vonage Enterprise administration, SIP, RTP, QoS, jitter and packet-loss analysis, auto-attendants, queues, ring groups, IVRs, DIDs, toll-free numbers, and e911.
• Ability to work with Vonage integrations, ticketing and asset management systems, and technical documentation.
• Ability to provide clear, concise, documented technical support and communicate effectively with users, colleagues, and vendors.
• Ability to work in an office environment, sit for extended periods while viewing multiple computer monitors, and potentially lift boxes weighing approximately 5–10 pounds.

Nice To Haves

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Vonage administration experience.
• CompTIA Network+ or Security+ certification.
• Microsoft 365 Certified: Endpoint Administrator Associate or Microsoft 365 Certified: Teams Administrator Associate certification.
• Cisco CCNA certification.
• Vonage platform training.
• Apple Certified Support Professional or ITIL 4 Foundation certification.

Responsibilities

• Deploy, configure, and maintain corporate servers, workstations, laptops, SaaS applications, and peripheral hardware in hybrid on-premises and cloud environments.
• Monitor and troubleshoot LAN/WAN, firewalls, switches, VPNs, Wi-Fi access points, and ISP connectivity; maintain local LAN topology and device documentation with the Network Architect.
• Manage local site ISP and carrier escalations for outages or circuit changes.
• Manage Okta user lifecycles, including provisioning, de-provisioning, and permissions within Microsoft 365, Azure AD/Entra ID, or Amazon WorkSpaces.
• Support endpoint security, patch management, antivirus tools, and backup and disaster recovery protocols.
• Support and help maintain AWS services; provision and right-size resources, monitor availability and cost, use cloud security and cost optimization tools, and troubleshoot connectivity.
• Maintain infrastructure compliance controls and audit evidence, including patching and vulnerability remediation, access reviews, backup and recovery testing, asset inventories, change management records, runbooks, and documentation.
• Provide documented Tier 1/2/3 technical support for hardware and software issues in accordance with SLA guidelines and ticketing and project systems.
• Support troubleshooting calls, new-hire orientation and onboarding calls, internal collaboration, and vendor implementation or incident calls.
• Install, update, and maintain Orlando office technology, including access control and camera systems, conference-room hardware and software, visitor check-in systems, digital signage, sound masking, and onsite and offsite A/V for meetings and events.
• Maintain accurate hardware and software asset inventories and work with external IT vendors on procurement and maintenance.
• Administer the Vonage Business Cloud or Vonage Enterprise platform supporting the contact center.
• Configure and optimize call logs, auto-attendants, call queues, ring groups, IVR menus, and routing schedules.
• Provision extensions and direct dial numbers, set up toll-free numbers, and manage e911 configurations.
• Maintain and troubleshoot Vonage integrations with systems such as Salesforce, Microsoft Teams, or Zendesk.
• Monitor network bandwidth and configure QoS on routers and switches; troubleshoot SIP packet drops, jitter, and other VoIP quality issues.

Benefits

• Additional incentives, including bonus eligibility.
• 401(k) match.
• Health and welfare benefits.
• Work-life balance and opportunities for personal and professional growth.
• Employee events throughout the year, including Bring Your Child to Work Day, an annual company party, and sporting events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree