IT Infrastructure Architect (Telephony Network Engineer III)

City of Austin • Austin, TX

10d • Hybrid

About The Position

Austin Energy is seeking a Telephony Network Engineer III, with the City title IT Infrastructure Architect, to join its IT Network LAN & Telecom team. The role provides expert, hands-on operational support for telephony and network infrastructure, including configuration, installation, maintenance, patching, troubleshooting, and decommissioning of unified communications systems, SIP trunks, and voice routers. The position contributes to the design, implementation, management, and maintenance of complex, secure, and reliable network infrastructure, documents and troubleshoots network components, and recommends technologies and solutions.

The architect leads and supports architecture activities for the domain, translating department and technical requirements into architectural designs and deliverables aligned with City strategy. This includes developing visions, strategies, conceptual and logical designs, roadmaps, technology principles, and standard configurations; assessing the current environment and recommending improvements; guiding project teams; and supporting technology strategy, migration, integration, and evolution. The position collaborates with architects, engineers, stakeholders, and project teams and may provide leadership, assignments, evaluation, training, and mentoring to others.

The role supports 24-hour utility operations and requires an on-call rotation, which may result in callback to work. It requires travel between local worksites to survey integrated network solutions, and infrastructure team members must be onsite at least twice weekly. The position is designated as critical; schedules and work locations may change during extraordinary or emergency situations. The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with additional hours potentially required, including evenings, weekends, holidays, inclement weather, and emergency closures. The role requires a criminal and NERC background investigation and a valid Texas Class C driver's license or the ability to obtain one by the hire date.

Requirements

• Bachelor's degree from an accredited college or university in a job-related field and four years of related experience; experience may substitute for education for up to four years.
• A related master's degree may substitute for two years of experience.
• Knowledge of architecture practices, architecture deliverables, and domain-specific processes, procedures, supporting activities, and risks.
• Knowledge of system development life-cycle methodologies, such as waterfall, spiral, agile, rapid prototyping, and incremental development.
• Knowledge of or experience participating in architecture governance forums.
• Knowledge of how information and technology are applied to create organizational value.
• Knowledge of computer science, IT standards and controls, technology frameworks, and trends.
• Knowledge of architecture methodologies such as SABSA, Zachman, or TOGAF, and modeling languages such as UML and ArchiMate.
• Knowledge and experience designing conceptual and logical solutions and translating work across levels of abstraction.
• Knowledge of development languages such as Java, Go, Python, JavaScript, HTML, and CSS, and database technologies such as MySQL, MongoDB, and Oracle.
• Ability to lead financial analysis, architecture evaluation, solution delivery orchestration, project management, roadmapping, risk and interdependency management, agile methods, information security, cloud infrastructure, and data architecture.
• Ability to apply technical solutions to enable future-state business capabilities and outcomes, and assess the functions, capabilities, and financial impact of existing and emerging technologies.
• Ability to work effectively with teams and diverse stakeholders, lead cross-functional teams, adapt to changing situations, and adjust approaches to internal and external dynamics.
• Ability to synthesize complex information, recognize patterns and relationships, apply intellectual curiosity, and pursue personal growth and learning.
• Ability to comply with change management and information security policies and procedures.
• Valid Texas Class C driver's license or ability to acquire one by the hire date; external hires must meet the City of Austin Driver Record Evaluation requirements.
• Valid U.S. work authorization that does not require visa sponsorship.
• Ability to meet the position's physical requirements, including lifting or carrying up to 50 pounds and working outdoors in any weather and inclement conditions.
• Must pass required criminal and NERC background investigations.

Nice To Haves

• Expert-level, third-tier support experience implementing, operating, managing, monitoring, documenting, and troubleshooting telephony infrastructure.
• Experience with Cisco Call Manager, Cisco Unity, Cisco Emergency Responder, Cisco Unified Contact Center Express (UCCx), SIP trunks, Cisco Webex, Cisco Expressways, audio recording, VoIP/SIP telephones, Cisco voice gateways, and Layer 2 and Layer 3 network switches, preferably Cisco.
• Intermediate or expert experience automating work processes and procedures using scripting languages.
• Knowledge of regulatory controls such as NERC, CIP, OSHA, FISMA, SOX, and NIST.
• Experience creating and maintaining network documentation.
• Experience communicating network infrastructure information to diverse stakeholders.
• CCNA or CCNP certification.

Responsibilities

• Develop domain vision, strategy, conceptual and logical designs, roadmaps, and other architectural deliverables.
• Define principles that guide enterprise technology decisions in the domain.
• Design technical architectures based on business requirements and IT strategies, and address current-state gaps and pain points.
• Work on high-level projects and ensure processes align with domain architecture and business strategies.
• Guide project team members in implementing architecture.
• Lead or participate in technology strategy, migration, integration, and evolution of technical infrastructure.
• Collaborate with architects and engineers to align domain architecture with enterprise architecture and strategy.
• Lead and contribute to technical and business discussions about future architecture direction.
• Analyze the technology environment, identify critical deficiencies, and recommend improvements.
• Lead evaluation and selection of technologies and products, and design standard configurations for the domain.
• Lead and facilitate the domain architecture governance process.
• Configure, install, maintain, patch, troubleshoot, and decommission unified communications systems, SIP trunks, and voice routers.
• Design, implement, manage, and maintain secure and reliable telephony and network infrastructure; document and troubleshoot network components.
• Ensure compliance with security policies, procedures, standards, and regulatory requirements.
• Administer and build network security systems; administer routing and switching, logging, security event analysis, and firewalls.
• Lead compliance activities, including security patch assessments, quarterly cyber access reviews, and verification of electronic access privileges.
• Administer modeling software and review access-related business rules.
• Troubleshoot advanced systems, topologies, and storage, and support critical customers in a utility environment.
• Provide collaborative input to infrastructure planning and design.
• Mentor junior team members and provide leadership and guidance.
• Travel to multiple work locations, survey sites, and participate in an on-call rotation supporting 24-hour utility operations.

Benefits

• Comprehensive compensation package with generous leave, work-life balance programs, and extensive benefits.
• City of Austin Employees' Retirement System.
• Access to public transit and bike-friendly infrastructure.
• Wellness programs, on-site fitness centers, and mental health support.
• Professional development and leadership opportunities.
• Modern and sustainable workspaces.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior