IT Infrastructure Architect (Telephony Network Engineer III)

City of Austin

1d•$89,880 - $115,100•Hybrid

About The Position

Austin Energy is seeking a Telephony Network Engineer III (City title: IT Infrastructure Architect) to join the IT Network LAN & Telecom team. The role leads and supports architecture activities, translating department and technical requirements into architectural blueprints and documenting solution architecture so City IT products and solutions meet constituent needs and align with the City’s strategy. It develops domain strategies, designs, roadmaps, and governance practices, and provides expert operational, hands-on support for telephony and network infrastructure, including unified communications, SIP trunks, and voice routers. The position contributes to the design, implementation, management, and maintenance of complex, secure, and reliable network infrastructure. Work includes configuring, installing, maintaining, patching, troubleshooting, and decommissioning systems; administering network security, routing, switching, logging, security event analysis, and firewalls; and documenting components and recommending technologies and solutions. The role also supports regulatory compliance, infrastructure planning, critical utility customers, and junior team members through guidance and mentoring. This is a Critical Employee position supporting 24-hour utility operations. The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with onsite work at least twice weekly. Additional hours, on-call assignments, call-backs, and work during evenings, weekends, holidays, inclement weather, or emergency closures may be required. The employee may travel between local work sites and must be able to work at a designated site or an alternate work location as required during extraordinary situations. The role is exempt and salaried. A criminal and NERC background investigation is required, as is U.S. work authorization that does not require visa sponsorship.

Requirements

Bachelor’s degree from an accredited college or university in a job-related field, plus four years of related experience; up to four years of experience may substitute for education.
A related master’s degree may substitute for two years of experience.
Valid Texas Class C driver’s license or ability to acquire one by hire date; external new hires must meet the City’s Driver Record Evaluation requirements.
Knowledge of architecture practices, deliverables, governance forums, domain processes, procedures, activities, and risks.
Knowledge of SDLC methodologies, including waterfall, spiral, agile, rapid prototyping, and incremental development.
Knowledge of computer science, IT standards and controls, technology frameworks, and trends.
Knowledge of architecture methodologies such as SABSA, Zachman, and TOGAF, and modeling languages such as UML and ArchiMate.
Experience designing conceptual and logical architectures and translating work between levels of abstraction.
Knowledge of development languages such as Java, Go, Python, JavaScript, HTML, and CSS, and database technologies such as MySQL, MongoDB, and Oracle.
Ability to lead financial analysis, architecture evaluation, solution delivery orchestration, project management, roadmapping, risk and interdependency management, agile methodologies, information security, cloud infrastructure, and data architecture.
Ability to apply technical solutions to enable future-state business capabilities and outcomes, and assess the functions and financial impact of emerging technologies.
Ability to work effectively with diverse stakeholders and lead cross-functional teams in changing situations.
Ability to synthesize complex information, identify patterns and relationships, innovate, adapt, and pursue personal learning and growth.
Ability to comply with change management and information security policies and procedures.
Ability to support on-call assignments and travel between local work sites.
Ability to bend, lift, walk, carry, or exert force equivalent to lifting up to 50 pounds, communicate and respond to participant needs and safety issues, and work outdoors in any weather or inclement conditions.
Must complete a criminal background investigation; the position also requires a NERC background investigation.
Must have valid U.S. work authorization that does not require visa sponsorship.

Nice To Haves

Expert-level third-tier support experience implementing, operating, managing, monitoring, documenting, and troubleshooting telephony infrastructure, including Cisco Call Manager, Cisco Unity, Cisco Emergency Responder, Cisco Unified Contact Center Express (UCCx), SIP trunks, Cisco Webex, Cisco Webex Expressways, audio recording, VoIP/SIP telephones, Cisco voice gateways, and Layer 2 and Layer 3 network switches, preferably Cisco.
Intermediate or expert experience automating work processes and procedures with scripting languages.
Knowledge of regulatory controls such as NERC, CIP, OSHA, FISMA, SOX, and NIST.
Experience creating and maintaining network documentation.
Experience communicating network infrastructure topics to diverse stakeholders.
CCNA or CCNP certification.

Responsibilities

Develop domain vision, strategy, conceptual and logical designs, roadmaps, and architectural deliverables.
Define principles guiding enterprise technology decisions within the assigned domain.
Design technical architectures based on business requirements and IT strategies, and address current-state gaps and pain points.
Ensure high-level project processes align with domain architecture and business strategies.
Guide project team members in implementing architecture.
Lead or participate in technology strategy, migration, integration, and evolution of technical infrastructure as a domain expert.
Coordinate with architects and engineers to align domain architectures with enterprise architecture and strategy.
Lead and contribute to technical and business discussions about future architecture direction.
Analyze the technology environment, identify deficiencies, and recommend improvements.
Lead evaluation and selection of technologies and products, and design standard configurations.
Facilitate the domain architecture governance process under the Enterprise Architecture governance structure.
Provide leadership, work assignments, evaluation, training, and guidance to others as applicable.
Provide hands-on operational support for telephony and network infrastructure, including configuring, installing, maintaining, patching, troubleshooting, and decommissioning unified communications, SIP trunks, and voice routers.
Contribute to the design, implementation, management, and maintenance of secure and reliable network infrastructure; document and troubleshoot network components and recommend technologies and solutions.
Ensure compliance with security policies, procedures, standards, and regulatory requirements.
Administer and build network security systems; administer routing and switching, logging, security event analysis, and firewalls.
Lead security patch assessments, quarterly cyber access reviews, and verification of electronic access privileges.
Administer modeling software and review business rules for access.
Troubleshoot advanced systems, topologies, and storage, and support critical customers in a utility environment.
Contribute collaboratively to infrastructure planning and design.
Mentor junior team members using collaborative and motivational skills.
Travel to multiple work locations and participate in an on-call rotation supporting 24-hour utility operations.