Network Engineer III (Telephony)

Frederick County Government • Winchester Hall - Frederick, MD

17h • Hybrid

About The Position

The Network Engineer III (Telephony) performs advanced professional network and telecommunication engineering work involving the design, implementation, administration, monitoring, security, maintenance, and continuous improvement of the County's enterprise network and telephony infrastructure. The position leads complex network and telephony projects; designs and supports local area networks (LAN), wide area networks (WAN), wireless networks, Internet connectivity, network security systems, and related infrastructure; develops network standards and architecture; evaluates and implements emerging technologies; coordinates with vendors, service providers, and internal stakeholders; and serves as a technical lead and subject matter expert for network operations, troubleshooting, and strategic initiatives. This position receives supervision from the Functional Lead of Voice Services.

Requirements

• Bachelor's degree in computer science, information systems, cybersecurity, or a related field
• Minimum of 5 years of work experience designing, implementing, and maintaining network or telephony infrastructure
• Associate’s Degree with 7 years work experience as described above; or Master’s Degree with 3 work years experience as described above.
• Advanced knowledge of network and telephony engineering principles, including LAN/WAN design, routing, switching, wireless technologies, segmentation, and redundancy
• Knowledge of core network and telephony services and technologies, including DHCP, DNS integrations, routing protocols, load balancing, PBX, ISP and Telco circuits, and network monitoring tools
• Knowledge of enterprise network and telephony architecture standards, documentation practices, industry best practices, and emerging technologies
• Skill in designing, implementing, administering, and optimizing complex enterprise network and telephony infrastructure
• Skill in diagnosing and resolving advanced network, connectivity, routing, switching, wireless, carrier, and application-related issues
• Skill in developing, maintaining, and interpreting detailed network architecture diagrams, configurations, inventories, standards, and technical documentation
• Strong and effective spoken and written (English) communication skills to include writing clear, concise, and comprehensive reports and documents
• Ability to provide technical leadership, mentoring, project coordination, and functional guidance to engineers, technicians, and support staff
• Ability to analyze network performance trends, identify risks, anticipate capacity needs, and recommend strategic improvements
• Ability to coordinate network and telephony projects, upgrades, migrations, and facility deployments with internal teams, vendors, contractors, and external partners
• Ability to effectively organize work and work schedules, determine priorities, establish priorities, and complete assigned duties with minimal supervision
• Ability to develop and maintain effective working relationships with contractors, consultants, coworkers, government agencies, system users and the general public
• Requires the ability to arrange and complete travel to various sites (using a car or other reliable transportation)
• Available for varied working hours as needed for evening meetings and other departmental priorities

Nice To Haves

• Cisco network and telephony experience
• Avaya telephony experience
• 911 and emergency communication systems
• Advanced Call Center management, IVR, Call Routing
• Related network and telephony certifications
• Physical cable plant, copper and fiber, installation, maintenance, and troubleshooting with testing equipment (Fusers, OTDR)

Responsibilities

• Design, implement, administer, and maintain the County's enterprise network and telephony infrastructure
• Lead troubleshooting and resolution of complex network and telephony connectivity, routing, switching, wireless, carrier, and application-related issues affecting County operations
• Develop, maintain, and review network and telephony architecture diagrams, standards, configurations, inventories, procedures, and technical documentation
• Administer and support core network services, including DHCP, DNS integrations, routing protocols, load balancing, Telephony/PBX, and network management systems
• Administer, monitor, and optimize network performance, resiliency, and service availability technologies
• Provide technical leadership, mentoring, training, and guidance to lower-level engineers, technicians, and support staff
• Evaluate, test, recommend, and implement new networking and telephony technologies, hardware, software, standards, and best practices
• Lead network infrastructure and telephony projects, upgrades, migrations, equipment refresh initiatives, and new facility deployments
• Coordinate network activities and planned maintenance with County departments, vendors, contractors, telecommunications providers, partner agencies, and project stakeholders
• Monitor network performance, capacity, utilization, availability, and security; analyze trends and recommend improvements
• Maintain and support network-related power and resiliency infrastructure, including uninterruptible power supply systems
• Develop technical specifications, review vendor proposals, evaluate solutions, and provide recommendations for technology acquisitions and projects
• Participate in on-call support and emergency response activities for critical network infrastructure
• Maintain technical knowledge through continuing education, professional development, certification training, and industry best practices
• Perform other related duties as required

Benefits

• 11 days of Vacation leave with increase after 2 years of employment
• 15 days of Sick leave with unlimited annual carryover
• 11 paid holidays, plus 2 additional floating holidays
• Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan)
• Dental, Vision, and Flexible Spending
• Employee Health Center with no or low-cost primary and urgent care
• 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
• County and Employee funded Defined Benefit Pension Plan
• Vesting after 5 years of service
• Additional service credit for eligible previous public service, military service, etc.
• Employee Assistance Program
• Employee Wellness Program
• Generous Tuition Reimbursement Program
• Deferred Compensation Plan
• Legal Resources
• Supplemental Life Insurance
• Critical Illness, Accident, and Hospital Indemnity Insurance
• Lifetime Benefit with Long Term Care plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level