IT Network Architect

Lumen Solutions Group Inc.•Sanford, FL

About The Position

The Network Architect designs, engineers, and coordinates the implementation of IT systems architecture, with an emphasis on network, wireless, voice, security, and video technologies. The role serves as a technical expert and escalation point for IT teams and supports customer requests for technology services and repairs by documenting, prioritizing, resolving, or escalating them. It also supports firewalls and other network infrastructure, device management and asset tracking, and Cisco Catalyst Center. The position focuses on customer service, strong working relationships, network reliability and security, and industry best practices. The Network Architect configures, troubleshoots, maintains, and monitors network, voice, wireless, and firewall technologies; manages and contributes to IT projects; supports and trains IT colleagues; evaluates emerging technologies for County needs; and coordinates with other agencies, elected officials, and municipalities on technology projects. The role also manages service requests and ticket workflows, provides authorized network access, performs remote diagnostics, documents resolutions, maintains procedures and asset records, and communicates incident status to customers. Technical support outside normal business hours may be required. The position combines office and fieldwork and may involve exposure to electrical energy, noise, dust, weather, temperature extremes, dampness, high humidity, below- or above-ground work areas, and poor ventilation. It requires moderate lifting and carrying of 25–50 pounds, color discrimination, and manual dexterity. The employee must hold a valid Florida driver's license and be able to travel within Seminole County. The job description also states that a contractor must supply their own equipment; a client-provided virtual desktop will provide access to required systems and technology.

Requirements

Bachelor's degree in an associated field.
Five years of experience in Information Technology systems analysis and design.
Knowledge and competency in Cisco Catalyst Center.
Knowledge and competency in SolarWinds or a similar network monitoring tool.
Knowledge and competency in ServiceNow or another industry-standard ticketing system.
Knowledge and competency in technical documentation, equipment inventory, records management, and knowledge base contributions.
Knowledge and competency in customer service improvement initiatives and de-escalation techniques.
Knowledge and competency in Cisco switches, routers, and wireless equipment.
Knowledge and competency in network troubleshooting and diagnostics.
Knowledge and competency in OSPF, BGP, and multicast networking.
Knowledge and competency in Cisco Unified Communications Manager and Unity system administration at the operating-system level.
Knowledge and competency in Cisco Webex.
Extensive knowledge of IT system design, analysis, and operation, and of the characteristics, capabilities, limitations, and interoperability of data, voice, wireless, security, server, application, and storage networks.
Experience with methods, tools, and techniques for diverse IT support in multi-platform, networked environments.
Experience managing multi-team IT projects affecting the public, County staff, and elected officials.
In-depth experience with the capabilities, configuration, and management of Cisco switches, routers, and wireless equipment in a WAN environment.
Ability to evaluate, diagnose, and develop solutions to operational and system deficiencies to maintain uninterrupted service.
Ability to recognize, diagnose, and resolve networking problems and recommend efficiency improvements.
Ability to communicate effectively with team members, customers, citizens, executive leadership, and elected officials.
Ability to evaluate situations and exercise sound judgment.
Ability to work independently, maintain accurate and detailed records, and organize and compile data.
Ability to work in a dynamic environment and respond to changing goals, priorities, and needs.
Ability to learn new concepts quickly and resolve complex technical problems.
Excellent oral and written communication skills and ability to organize and prioritize tasks.
Valid Florida driver's license and ability to travel within Seminole County.
Must attend required Seminole County training; department-specific training may also be required.

Nice To Haves

Experience and/or certifications in Cisco networking and voice technologies.
Experience and/or certifications with Check Point and Palo Alto Networks firewalls.
Experience and/or certifications in server and storage technologies.
Experience and/or certifications in Microsoft environments.
Experience and/or certifications in project management.
Cisco Certified Network Associate (CCNA) certification.
Experience with firewalls is preferred.

Responsibilities

Design, engineer, and coordinate integration of network protocols, switches, and network, voice, wireless, security, and SolarWinds technologies.
Perform daily configuration, troubleshooting, maintenance, and monitoring of network, voice, wireless, and firewall technologies.
Serve as a project manager for IT projects and use resources effectively to support customer needs.
Provide technical and professional support, guidance, and training to other IT teams.
Evaluate emerging technologies and determine their suitability for County needs.
Serve as a liaison on special projects, including helping agencies, elected officials, and municipalities with equipment configuration, installation, and interoperability.
Monitor systems and processes to identify efficiencies and improve architectural design, planning, and implementation.
Prioritize and manage multiple incidents and service requests.
Receive, evaluate, and prioritize technology-related requests submitted by telephone, work order, email, or in person.
Provide authorized network access privileges to appropriate staff.
Perform remote troubleshooting using diagnostic techniques and relevant questions.
Accurately document issues and resolutions for records and future reference.
Develop and maintain installation, operations, and configuration procedures.
Monitor systems daily to verify the integrity and availability of hardware, software, operating systems, and firmware.
Monitor ticket workflows in accordance with service-level agreements and maintain familiarity with industry-standard ticketing systems.
Advise management when additional support or escalation may be needed.
Communicate request and incident status to customers and provide customer service.
Provide technical support outside normal business hours as necessary.
Maintain inventory information, asset records, and other documentation in accordance with departmental policies and procedures.
Lead, facilitate, or participate in IT-related projects as directed.
Perform other related duties as required; perform alternate duties during emergencies if required.