IT Infrastructure Support Specialist - Fernley, NV
About The Position
The IT Infrastructure Support Specialist deploys and supports systems and technologies used by employees across corporate offices, manufacturing facilities, and distribution centers in a global enterprise environment. The role provides responsive end-user support and helps maintain reliable devices, applications, accounts, and workplace technology. It also serves as a local hands-on resource for corporate tier 3 IT teams and supports Worldwide Service Desk initiatives. The position offers exposure to enterprise infrastructure across office, warehouse, manufacturing, and distribution environments.
Requirements
- Knowledge of Windows 10, Windows 11, and macOS.
- Experience with Microsoft Office, specifically Outlook, Word, Excel, and PowerPoint.
- Ability to work independently and collaboratively with remote peers.
- Excellent communication and customer service skills.
- Manual and physical dexterity, including the ability to lift equipment weighing more than 40 pounds.
- Ability to work in warehouse, office, and manufacturing environments.
- This position is not eligible for sponsorship.
- Former employees must be eligible for rehire, and current employees must be in good standing.
Nice To Haves
- A 2-year technical degree or equivalent experience is preferred.
- A minimum of 1 year of experience working in an enterprise help desk setting is preferred.
- Knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment is preferred.
- Experience configuring and maintaining laptops and desktops in an enterprise environment is preferred.
Responsibilities
- Assess and prioritize daily work based on outstanding Worldwide Service Desk issues.
- Record tickets and track time in ServiceNow.
- Provide rapid-response technology support for users at distribution centers, corporate offices, and manufacturing facilities.
- Support laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology.
- Support Windows-based operating systems, Microsoft Office applications, and other commercial and internally developed software packages.
- Administer Active Directory and Microsoft 365 user and end-user system objects.
- Provide local hands-on support to corporate tier 3 IT teams, including problem reporting and resolution across supported locations.
- Maintain ongoing computer refreshes and equipment setups.
- Create documentation, standard work, and knowledge base articles.
- Serve as a local resource for Worldwide Service Desk projects.
- Participate in after-hours on-call support as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
