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Installer Service Specialist

O'Reilly Auto Parts•Monument, CO
•$15 - $22

About The Position

The Installer Service Specialist is an experienced, technical parts specialist who serves professional customers through the store’s installer counter. The position oversees and directs the daily activity of the delivery specialist to help ensure accurate and timely order deliveries. Bilingual candidates are encouraged to apply. The role also works with installers and professional customers to develop sales relationships, coordinates customer orders and deliveries, supports other store counters and backroom duties as needed, and helps ensure proper handling of vehicle maintenance, product billing, returns, warranties, and labor claims.

Requirements

  • Strong background in mechanics.
  • Above-average communication skills.

Nice To Haves

  • Hands-on knowledge of automotive repairs.
  • ASE Certification.
  • Fluency in multiple languages; Spanish is highly desired.

Responsibilities

  • Develop sales relationships with installers and professional customers.
  • Take customer orders over the phone and online quickly and accurately, invoice orders, direct accurate picking and staging of parts, and route delivery specialists to ensure consistent, timely deliveries.
  • Ensure delivery vehicles are serviced and maintained according to company standards.
  • Ensure vehicle inspections are completed on time and accurately, and daily mileage is entered into delivery fleet management devices.
  • Work with Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
  • Verify all product and merchandise, including warranty parts and cores, are billed before customers leave the store.
  • Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
  • Audit customer returns for warranty abuse and ensure returns are tagged and labeled correctly.
  • Assist at the front counter and retail counter as needed.
  • Assist with backroom duties such as auto-load, returns, and stock as needed.
  • Assist with customer labor claims and ensure they are processed quickly and efficiently.
  • Perform all other duties as assigned.

Benefits

  • Competitive wages and paid time off.
  • Stock Purchase Plan.
  • 401k with employer contributions starting Day One.
  • Medical, dental, and vision insurance.
  • Optional Flexible Spending Account (FSA).
  • Team Member Health/Wellbeing Programs.
  • Tuition Educational Assistance Programs.
  • Opportunities for career growth.

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