Installer Service Specialist
About The Position
The Installer Service Specialist is an experienced, technical parts specialist who serves professional customers through the store’s installer counter. The role oversees and directs the daily activity of the delivery specialist to help ensure accurate and timely order deliveries. Bilingual candidates are encouraged to apply. The position builds sales relationships with installers and professional customers; processes orders and invoices; coordinates picking, staging, routing, and delivery; and supports vehicle maintenance and inspection requirements. It also works with sales colleagues to provide service, verifies billing and warranty/core returns, audits customer returns, assists with labor claims, and supports front-counter, retail-counter, and backroom duties as needed. Other duties may be assigned.
Requirements
- Strong background in mechanics.
- Above-average communication skills.
Nice To Haves
- Hands-on knowledge of automotive repairs.
- ASE Certification.
- Fluency in multiple languages; Spanish is highly desired.
Responsibilities
- Work with installers and professional customers to develop sales relationships.
- Take customer orders over the phone and online quickly and accurately, invoice orders, direct the accurate picking and staging of parts, and route delivery specialists to ensure consistent, timely deliveries.
- Ensure delivery vehicles are serviced and maintained according to company standards.
- Ensure vehicle inspections are completed on time and accurately, and enter daily mileages into delivery fleet management devices.
- Work with Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
- Verify that all products and merchandise, including warranty parts and cores, are billed before customers leave the store.
- Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
- Audit customer returns for warranty abuse and ensure returns are correctly tagged and labeled.
- Assist at the front counter and, as needed, at the retail counter.
- Assist with backroom duties such as auto-load, returns, and stock.
- Assist with customer labor claims and ensure they are processed quickly and efficiently.
- Perform other duties as assigned.
Benefits
- Competitive wages and paid time off.
- Stock Purchase Plan.
- 401(k) with employer contributions starting day one.
- Medical, dental, and vision insurance.
- Optional Flexible Spending Account (FSA).
- Team Member Health/Wellbeing Programs.
- Tuition Educational Assistance Programs.
- Opportunities for career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
