Installer Service Specialist

O'Reilly Auto Parts•Dallas, TX

11d

About The Position

The Installer Service Specialist is an experienced, technical parts specialist who serves professional customers at the store’s installer counter. The role oversees and directs the daily activity of the delivery specialist to ensure accurate, timely order deliveries. Bilingual candidates are encouraged to apply. The position works with installers and professional customers to build sales relationships; processes customer orders and invoices; coordinates parts picking, staging, and delivery; and supports vehicle maintenance and fleet documentation. It also handles warranty and core returns, customer labor claims, and other store duties as needed. O’Reilly Auto Parts describes its track record of growth and stability and promotes career development through a promote-from-within philosophy. The company is an equal opportunity employer and provides reasonable accommodation to qualified individuals with disabilities. Company-provided systems are electronically monitored, and video cameras are used in common internal and external areas.

Requirements

Strong background in mechanics.
Above-average communication skills.

Nice To Haves

Hands-on knowledge of automotive repairs.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Work with installers and professional customers to develop sales relationships.
Accurately and promptly take customer orders by phone and online, invoice orders, coordinate accurate parts picking and staging, and route delivery specialists to provide consistent, timely deliveries.
Ensure delivery vehicles are serviced and maintained according to company standards.
Ensure vehicle inspections are completed accurately and on time, and enter daily mileage into delivery fleet management devices.
Work with Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
Verify all products and merchandise, including warranty parts and cores, are billed before customers leave the store.
Ensure customers’ new core and warranty returns are picked up and credited promptly.
Audit customer returns for warranty abuse and ensure returns are tagged and labeled correctly.
Assist at the front counter and retail counter as needed.
Assist with backroom duties, including auto-load, returns, and stock, as needed.
Assist with customer labor claims and ensure they are processed quickly and efficiently.
Perform other duties as assigned.