Installer Service Specialist

O'Reilly Auto Parts•Ramseur, NC

12d

About The Position

The Installer Service Specialist is an experienced, technical parts specialist who serves professional customers through the store’s installer counter. The position oversees and directs the delivery specialist’s daily activities to help ensure accurate and timely order deliveries. Bilingual candidates are encouraged to apply. The specialist works with installers and other professional customers to develop sales relationships, handles orders and invoicing, coordinates picking and staging parts, and routes deliveries. The role also supports vehicle maintenance and inspections, warranty and core returns, customer labor claims, front and retail counter work, and backroom duties as needed. Other duties may be assigned. O’Reilly Auto Parts describes a track record of growth and stability and a promote-from-within philosophy. The company is an equal opportunity employer and provides reasonable accommodation to qualified individuals with disabilities. It electronically monitors use of company-provided systems and uses video cameras in common internal and external areas.

Requirements

Strong background in mechanics.
Above-average communication skills.

Nice To Haves

Hands-on knowledge of automotive repairs.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Work with installers and professional customers to develop sales relationships.
Take customer orders over the phone and online quickly and accurately, invoice orders, coordinate accurate picking and staging of parts, and route delivery specialists to support consistent, timely deliveries.
Ensure delivery vehicles are serviced and maintained according to company standards.
Ensure vehicle inspections are completed accurately and on time, and daily mileage is entered into delivery fleet management devices.
Work with Sales Specialists and Territory Sales Managers to provide service to professional customers.
Verify that all products and merchandise, including warranty parts and cores, are billed before customers leave the store.
Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
Audit customer returns for warranty abuse and ensure returns are tagged and labeled correctly.
Assist at the front counter and retail counter as needed.
Help with backroom duties, including auto-load, returns, and stock, as needed.
Assist with customer labor claims and ensure they are processed quickly and efficiently.
Perform other duties as assigned.