Installer Service Specialist

O'Reilly Auto Parts • Gray, GA

5d

About The Position

The Installer Service Specialist is an experienced, technical parts specialist who serves professional customers through the store’s installer counter. The role oversees and directs the delivery specialist’s daily activities to help ensure customers receive accurate and timely order deliveries. Bilingual candidates are encouraged to apply.

The specialist works with installers and professional customers to build sales relationships and collaborates with Sales Specialists and Territory Sales Managers to provide superior service. The role also assists at the front and retail counters and with backroom duties as needed.

Requirements

• Strong background in mechanics.
• Above-average communication skills.

Nice To Haves

• Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages; Spanish is highly desired.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Build sales relationships with installers and professional customers.
• Take customer orders accurately and promptly by phone and online, invoice orders, direct accurate picking and staging of parts, and route delivery specialists to support consistent, timely deliveries.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure vehicle inspections are completed accurately and on time, and enter daily mileage into delivery fleet management devices.
• Work with Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
• Verify that all products and merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and ensure returns are correctly tagged and labeled.
• Assist at the front counter and retail counter as needed.
• Assist with backroom duties, including auto-load, returns, and stock, as needed.
• Assist with customer labor claims and ensure they are processed quickly and efficiently.
• Perform other duties as assigned.

Benefits

• Competitive wages and paid time off.
• Stock Purchase Plan.
• 401k with employer contributions starting Day One.
• Medical, dental, and vision insurance.
• Optional Flexible Spending Account (FSA).
• Team Member Health/Wellbeing Programs.
• Tuition Educational Assistance Programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed