Inside Sales Jobs

About The Position

Requirements

• Bachelor’s degree in Business, Sales, Marketing, or related field (preferred), or equivalent experience
• 2–5 years of inside sales, customer service, or equipment rental industry experience
• Strong sales acumen with proven ability to close and grow business
• Excellent communication skills (phone, email, and interpersonal)
• Customer-focused mindset with strong problem-solving abilities
• Ability to multitask and manage competing priorities in a fast-paced environment
• Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office
• Detail-oriented with strong organizational skills

Nice To Haves

• Experience in construction, industrial, or specialty rental environment is a plus

Responsibilities

• Respond to inbound customer inquiries via phone, email, and digital channels regarding equipment, availability, and pricing
• Generate quotes and convert opportunities into confirmed rental contracts
• Proactively identify and pursue sales opportunities through outbound calls, bid tools, follow-ups, and account development
• Support strategic growth initiatives within assigned territories, industries, or business units
• Upsell and cross-sell specialty products, services, and value-added solutions
• Build and maintain strong relationships with new and existing customers
• Act as a trusted advisor by understanding customer needs and recommending appropriate rental solutions
• Ensure high levels of customer satisfaction through responsiveness and issue resolution
• Maintain accurate customer records and activity in Salesforce
• Collaborate with branch operations, logistics, and field teams to ensure timely delivery and pickup of equipment
• Resolve order issues, billing discrepancies, and service concerns efficiently
• Ensure compliance with company policies, safety standards, and contract requirements
• Partner with Outside Sales Representatives (OSRs) to support key accounts and project-based opportunities
• Prepare quotes, contracts, and supporting documentation for large or complex deals
• Assist with pipeline management, reporting, and sales tracking
• Help drive territory coverage and customer engagement between field visits
• Answer incoming calls, emails, and web requests
• Maintain ongoing contact with repeat and B/B+ customers
• Process Book & Bill Opportunities
• Fully utilize Sales Force/Deal Manager for all sales processes/opportunities
• Partner with OSR’s to manage A accounts and schedule appointments for new/follow-up visits
• Prospect and provide leads/Bid schedules information
• Utilize Construction Network Platforms to identify sale opportunities
• Track opportunities and support submission/completion of sales tasks/paperwork
• Qualify inbound leads
• Act as the day-to-day contact when outside reps are in the field
• Build relationships with contractors, buyers, and procurement teams
• Support A/R efforts for both A & B Customers
• Follow up on quotes and past rentals
• Quote equipment/products and confirm availability
• Apply discounts, contract pricing, and promotions within guidelines
• Create rental contracts, orders, and reservations
• Modify or cancel bookings as needed
• Match customer needs to available fleet
• Recommend alternatives when inventory is tight
• Upsell add-ons (attachments, services, delivery, protection plans)
• Cross-sell related products or services
• Equipment rental: add fuel, damage waiver, delivery, accessories
• Assist with maintaining compliance for sales/revenue process
• Turn opportunities into orders
• Keep customers engaged daily
• Coordinate with operations
• Remove friction from the sales process

Benefits

• Paid Volunteer Program, Xylem Watermark
• Employee Resource Groups (ERG)