Inside Sales Representative
About The Position
The Inside Sales Representative role focuses on managing inventory, developing new business, and ensuring customer satisfaction. This position involves actively seeking new sales opportunities, maintaining strong customer relationships, and accurately processing orders. The representative will monitor order status, communicate any delays, and act as a customer advocate within the company. A key aspect of the role is managing gross margins and profitability by carefully considering all cost factors when quoting prices and reviewing account performance. The position also requires proactive inventory management to prevent excess or aged stock. Samuel is a company with over 170 years of success in the metals industry, offering opportunities for team member development and growth. They emphasize a culture of equality, respect, and integrity, aiming to create an open and welcoming environment. Samuel is committed to meeting customer needs through cost-effective distribution and just-in-time delivery of metals and industrial products across North America, supported by value-added processing services and innovative supply chain solutions.
Requirements
- College Degree in Industrial Distribution, Business or related field or previous experience in customer service or sales roles working directly with customers.
- Experience in metals is a plus.
- Effective time management skills, ability to prioritize, able to work as a member of a team.
- Strong written and oral communication skills.
- Previous interaction and experience with customers.
- Drive, determination and ability to work both independently with little direction and as part of a team.
Nice To Haves
- Experience in metals
Responsibilities
- Monitor inventory and discuss upcoming requirements with any contract or hold and release programs with current or new accounts developed.
- Make the prompt turnaround of quotes a priority.
- Actively seek new business from current customers as well as potential new customers.
- Establish and maintain good day-to-day working relationships with customer contacts.
- Write up all orders promptly as received, ensuring the accuracy of all relevant details (e.g. specifications, processing requirements, shipping and handling, etc.).
- Monitor the status of customers’ orders and intervene as required to ensure on-time delivery.
- Contact customers to inform them as soon as it is determined that their order will be late or incomplete and work with them to minimize the consequences of the service breakdown.
- Be an advocate for the customer in dealings with various departments such as Credit, Production, Operations, Shipping and Purchasing.
- Follow up on and disposition all open quotes within a 30-day time frame.
- Maintain the appropriate gross margin performance expected in all accounts.
- Take all relevant cost factors into consideration when developing quotes and ensure that quoted prices will be sufficient to deliver expected gross margins (e.g. shipping costs, handling costs etc.).
- Review the profit performance of accounts on a regular basis and look for ways to improve. (e.g. material utilization, processing set-ups, freight, etc.)
- Take personal accountability for the inventory position and performance of accounts.
- Ensure Special Purchase Requisitions are placed as required to meet customer needs with consideration to customer usage patterns and economic order quantities.
- Review the total in-stock and on order position of accounts to anticipate potential excess and aged inventory issues.
- Other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
