Inside Sales Representative
Berendsen•Auburn, WA
•Onsite
About The Position
Berendsen Fluid Power is seeking a Customer Service / Inside Sales Representative for our Auburn, WA location. The ideal candidate should have previous experience in a Customer Service or Inside Sales role with a background in or general understanding of supply chain and distribution. Berendsen Fluid Power is one of North America’s largest distributors of hydraulic and pneumatic products and services, with a large dedicated field sales force and locations across the US and Canada.
Requirements
- High School Diploma or Equivalent
- Past experience in Customer Service or Inside Sales
- Must have strong interpersonal, verbal, and written communications skills
- Must work well in a team environment and be supportive of all functions to achieve objectives
- Computer literacy with good data entry skills and ability to learn new programs quickly
Nice To Haves
- Previous experience with supply chain and distribution is helpful
- Past experience with fluid power and motion control is a plus
Responsibilities
- Respond timely to all communication methods used by customers and outside sales to generate quotes, providing accurate price, delivery, and technical information upon request
- Enter customer quotes, orders, and change-orders in a timely and efficient manner, and communicate with all departments and vendors as necessary to ensure customer satisfaction
- Follow up with customers on outstanding quotes
- Proactively review open orders to ensure on-time delivery and address anticipated delays with vendors and customers
- Proactively communicate all changes that may impact customers or internal teams
- Interact effectively with customers to develop a personal awareness of their needs
- Work in a professional manner to resolve customers’ problems and issues, using all available resources
- Adhere to pricing policies as established by sales management to include freight recovery, using sell matrices, and contracts as applicable
- Communicate regularly and timely with the ISM and any other personnel regarding performance, complaints, inquiries, competitive activities, problems, market conditions or other pertinent information
- Inform all customers and prospects of established terms and conditions of sale
- Assure all adjustments, product returns, credits and other pertinent dealings are performed accurately and timely with proper documentation
- Schedule and participate in customer sales calls with ISM, Field Sales Reps, and Field Sales Managers as necessary
- Meet or exceed company forecasts and targets
- Assist with shipping and receiving activities as may be necessary for location
- Maintain digital files including customer purchase orders, RFQs, applications documents, etc
- Other duties as assigned by management
Benefits
- Comprehensive health benefits
- Work/life balance
- Performance incentives
- Advancement opportunities
- Training Opportunities
- Comprehensive benefits package including medical, dental and vison; both a PPO and high-deductible plan with company matching Health Savings Account contributions
- Life and disability insurance programs
- Dependent care FSA
- National Employee Assistance Program
- Supplemental accident, hospitalization and critical illness plans
- Company matching 401k (50% up to 8%)
- Paid holiday, floating holidays, vacation and sick time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
