Inside Sales Jobs

About The Position

Requirements

• High school diploma or GED.
• Strong customer service skills with a professional, positive, and solutions-oriented attitude.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
• Basic math skills with the ability to accurately calculate quantities, pricing, and discounts.
• Proficiency with computers and common business applications, including Microsoft Excel, Microsoft Word and email.
• Ability to learn new products, software systems, and company processes.
• Willingness to work collaboratively with internal teams and outside sales representatives.

Nice To Haves

• Previous experience in inside sales, customer service, sales support, or order entry.
• Experience working in a manufacturing, distribution, or business-to-business (B2B) sales environment.
• Familiarity with ERP systems, quoting software, or customer relationship management (CRM) systems.
• Experience supporting outside sales representatives or distributor networks.
• Associate degree or higher in business, sales, marketing, or a related field.
• General familiarity with industrial products, material handling equipment, or manufacturing environments is a plus.

Responsibilities

• Serve as a primary point of contact for customers, distributors, and regional sales representatives via phone and email.
• Respond promptly and professionally to customer inquiries regarding products, pricing, availability, lead times, and order status.
• Build and maintain strong relationships with customers and dealer partners through responsive communication and reliable follow-through.
• Support the outside sales team with customer requests, product information, quotations, and order-related questions.
• Identify opportunities to recommend additional products or solutions that meet customer needs.
• Prepare, review, and revise customer quotations using company quoting systems and established pricing guidelines.
• Review incoming requests for accuracy and completeness, obtaining additional information when necessary.
• Enter and process customer orders accurately and efficiently through the company's ERP system.
• Verify product selections, quantities, pricing, shipping information, and other order details.
• Communicate quotation updates, order changes, and delivery expectations to customers and internal departments.
• Follow up on outstanding quotations and customer inquiries to support sales opportunities.
• Work closely with regional sales representatives, engineering, production, and other internal departments to meet customer needs.
• Coordinate with engineering or other technical resources when specialized product knowledge or custom application assistance is required.
• Assist in resolving customer concerns, order discrepancies, and other issues in a timely and professional manner.
• Maintain accurate customer records, quotation information, and order documentation.
• Develop and maintain a working knowledge of WireCrafters' products, applications, and sales processes.
• Contribute to departmental goals for responsiveness, quotation turnaround, order accuracy, and customer satisfaction.

Benefits

• Health/Dental/Vision Insurance
• Flexible Spending Account
• Life Insurance
• 401(k)
• 401(k) Matching
• Paid Time Off