Inside Sales Representative - Energy

Blanchard Machinery Company•West Columbia, SC

About The Position

The Energy Inside Sales Representative - Power Generation (EPG) drives revenue growth by selling power generation solutions, including generators, packages, and related services. The role nurtures existing customer relationships and develops new business, serving as a trusted advisor to customers with critical power needs across multiple industries. It suits a proactive, results-driven sales professional who prospects, develops opportunities, and builds customer relationships. Compensation includes an hourly base and commission. As a primary customer contact, the representative develops an understanding of power reliability, uptime requirements, and customer-specific challenges to align solutions with operational, emergency, and long-term power demands. The role works closely with outside EPG sales, service, and operations teams to provide a seamless customer experience. Blanchard Machinery Company describes a high-performance work culture offering challenging opportunities, CAT training and development, a supportive environment, ongoing exposure to learning and new technologies, and advancement opportunities. The position is primarily office-based, with occasional travel to customer sites, branch locations, or training events. Site or facility visits may involve varying environmental conditions, and required PPE must be worn.

Requirements

High school diploma or equivalent required.
Results-oriented, with a focus on continuous process improvement.
Ability to adapt to changing priorities, meet deadlines, and work well under pressure.
Customer-centric mindset and ability to build strong relationships.
Excellent interpersonal, written, and oral communication skills.
Strong listening skills and ability to ask probing questions, understand concerns, and overcome objections.
Strong work ethic and self-starter attitude.
Ability to manage multiple tasks and priorities effectively and adapt to change.
Professional and friendly attitude, with the ability to quickly develop rapport with customers over the phone.
Ability to learn and navigate new software quickly.
Personal commitment to continuous improvement and service excellence.
Ability to work independently with limited supervision.
Ability to use computers, phones, and related technology for daily responsibilities.
Wear required PPE to ensure safety and prevent exposure to hazards.

Nice To Haves

Bachelor's degree in a business-related field preferred.
Two or more years of related customer service experience preferred.

Responsibilities

Contribute to a positive work environment and promote BMC's vision, mission, and values.
Perform job responsibilities safely and promote a safe and healthy work environment.
Answer questions about the company, its products and services, and other topics.
Nurture existing customer contacts and offer solutions to customer and prospect inquiries.
Respond to sales inquiries and collaborate with outside sales representatives and sales operations.
Build and manage customer relationships through proactive communication and customer interactions.
Engage with customers by phone, portal, email, text, and chat to respond to requests, resolve issues, answer questions, and follow up on job bid results.
Determine an appropriate course of action for customer requests and issues using a broad understanding of Blanchard product offerings.
Search plan rooms, square-footage information, Dodge, and similar sources for new projects involving generators, ATS, and switchgear.
Work with outside vendors to provide complete customer solutions.
Create, collect, organize, and update CRM information to support business development.
Improve lead acquisition through appropriate channels to increase sales pipeline opportunities and connect customers with the appropriate sales representative when appropriate.
Support strategic outbound campaigns by helping targeted customers understand the value of solution offerings.
Perform other duties as assigned.