Inside Sales Representative - Energy

Blanchard Machinery • West Columbia, SC

1d

About The Position

The Energy Inside Sales Representative – Power Generation (EPG) drives revenue growth by selling power generation solutions, including generators, packages, and related services. The role nurtures existing customer relationships while developing new business and advising customers across multiple industries on critical power needs, reliability, uptime, and operational, emergency, and long-term power demands. It works closely with outside EPG sales, service, and operations teams to deliver customer solutions and experiences.

The position involves responding to customer and prospect inquiries, identifying new opportunities, supporting sales campaigns, and maintaining CRM information. The employee engages customers through phone, portals, email, text, and chat and coordinates with outside vendors and sales representatives. Compensation includes an hourly base and a commission component.

Requirements

• High school diploma or equivalent.
• Results-oriented, with a focus on continuous process improvement.
• Ability to adapt to changing priorities, meet deadlines, and work well under pressure.
• Customer-centric mindset and ability to build strong relationships.
• Excellent interpersonal, written, and oral communication skills.
• Strong listening skills and ability to ask probing questions, understand concerns, and overcome objections.
• Strong work ethic and self-starter approach.
• Ability to manage multiple tasks and priorities effectively and adapt to change.
• Professional, friendly attitude and ability to quickly develop rapport with customers over the phone.
• Ability to learn and navigate new software quickly.
• Personal commitment to continuous improvement and service excellence.
• Ability to work independently with limited supervision.

Nice To Haves

• Bachelor’s degree in a business-related field.
• Two or more years of related customer service experience.

Responsibilities

• Promote a positive work environment and the company’s vision, mission, and values.
• Complete job responsibilities safely and promote a safe and healthy work environment.
• Answer questions about the company, its products, services, and other topics.
• Nurture existing customer contacts and offer solutions to customer and prospect inquiries.
• Respond to sales inquiries and collaborate with outside sales representatives and sales operations.
• Build and manage customer relationships through proactive communication.
• Engage with customers by phone, portal, email, text, and chat to respond to requests, resolve issues, answer questions, and follow up on job bid results.
• Determine appropriate actions for customer requests and issues using a broad understanding of company product offerings.
• Search plan rooms and other sources, including Dodge, for projects involving generators, ATS, and switchgear.
• Work with outside vendors to provide complete customer solutions.
• Create, collect, organize, and update CRM information to support business development.
• Improve lead acquisition through appropriate channels to increase sales pipeline opportunities and connect customers with the appropriate sales representative when appropriate.
• Support strategic outbound campaigns by helping targeted customers understand the value of solution offerings.
• Perform other duties as assigned.

Benefits

• Competitive pay.
• Medical, dental, and vision benefits.
• 401(k).
• Profit sharing.
• Generous paid time off.
• Paid holidays.
• Uniforms.
• CAT training and development.
• A friendly and supportive work environment.
• Ongoing exposure to learning and new technologies.
• Opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED