Inside Sales Manager (Analytical Instruments)

Emerson•Shakopee, MN

2d•Onsite

About The Position

Emerson is seeking an Inside Sales Manager (Analytical Instruments) at their Shakopee, MN location (based on-site). This role will ensure best-in-class customer support and sales generation for Rosemount products by leading the Analytical Inside Sales team. The position involves providing leadership to the NA Analytical Instruments Customer Care team (Liquid & Combustion; Flame & Gas) to meet stated Sales goals for the group. This includes providing tools and coaching for incremental sales growth, facilitating effective communication between the Inside and Outside sales force, and partnering with NA Sales and Marketing on Sales programs for the year. As an active member of the Analytical Instruments leadership team, the role provides the voice of the customer and sales team for lead time expectations, lead time escalations, and strategic business priorities. The role also leads Global Customer Care activities for the L&C and F&G businesses, supporting a team responsible for Global Demand on the Mexicali factory, including analyzing key KPIs for Service Level, Finished Goods, and Sales. Collaboration with Product Management teams to develop go-to-market plans, positioning strategies, and sales enablement materials is also a key aspect. The role drives continuous process improvements to enhance operational efficiency, customer satisfaction, and overall business performance, while assuring accurate and timely response to NA and World Area field sales and customers regarding orders, quotations, and other customer-related activities. It promotes effective selling behaviors, ensures the development of customer relations, organizes workloads, develops strategies, and implements plans to support both customer needs and Emerson’s objectives. Fostering a collaborative, high-performing team culture through coaching, mentoring, employee development, recognition, and team engagement activities is essential.

Requirements

Bachelors Degree in Engineering, Business, a Technical discipline, or a related field
Minimum of eight (8) years experience in a related field
Strong communication skills, both written and verbal
Proven business insight, with the ability to work both independently and as part of a team
Experience managing direct reports required
Authorized to work in the United States without sponsorship now and in the future

Nice To Haves

Proven track record and successful history of achieving goals and sales targets
Previous experience working with other world areas

Responsibilities

Providing leadership to the NA Analytical Instruments Customer Care team (Liquid & Combustion; Flame & Gas) to meet stated Sales goals for the group.
Providing tools and coaching for incremental sales growth.
Facilitating effective communication between the Inside and Outside sales force.
Partnering with NA Sales and Marketing on Sales programs for the year.
Providing voice of customer and voice of sales team for lead time expectations, lead time escalations, strategic business priorities, etc.
Leading Global Customer Care activities for the L&C and F&G businesses.
Supporting a team responsible for Global Demand, both Interco and Trade, on the Mexicali factory including the assistance of analyzing key KPIs for Service Level, Finished Goods, and Sales through close interactions with the Mexicali factory.
Working with Product Management teams to develop go-to-market plans, positioning strategies, and sales enablement materials.
Driving continuous process improvements that enhance operational efficiency, customer satisfaction, and overall business performance.
Assuring accurate and timely response to both NA and World Area field sales and customers regarding orders, quotations, and other customer related activities.
Promoting effective selling behaviors and ensures the development of customer relations.
Organizing workloads, developing strategies, and implementing plans to support both the customer’s needs and Emerson’s objectives.
Fostering a collaborative, high-performing team culture through coaching, mentoring, employee development, recognition, and team engagement activities.