Implementation Consultant Jobs

About The Position

Requirements

• Bachelor’s degree from an accredited, not-for-profit university or college.
• At least 1 year of related work experience.
• Proactive team player and self-starter who can drive decisions and consensus and resolve issues.
• Effective written and oral communication skills to liaise between users, executive sponsors, and technical teams.
• Ability to manage multiple projects and deliverables simultaneously.
• Excellent presentation skills and a polished, professional demeanor.
• Expertise with Microsoft Office.
• Experience with Microsoft SQL Server.
• Track record of commitment to prior employers.

Nice To Haves

• Experience at a SaaS company.
• Experience in a customer or client success role.

Responsibilities

• Set up clients’ purchased or outsourced technology and business process solutions.
• Work directly with clients to manage initial access and map user needs.
• Train client users or coordinate their training.
• Test and troubleshoot installed systems, and identify and document technical issues for escalation to product and system integration teams.
• Provide feedback based on client experiences to product and professional services teams to support product and process improvements.
• Work on multiple implementation and consulting projects simultaneously.
• Advise clients on best practices in a consultative role where appropriate.
• Conduct system testing and assist with client user acceptance testing.
• Support requirements gathering and document requirements.

Benefits

• Generous compensation and performance-based incentives.
• Internal training and tuition reimbursement to support professional and academic growth.
• Medical, vision, dental, and prescription drug coverage.
• Life, legal, and supplementary insurance.
• Virtual and in-person mental health counseling for individuals and families.
• Commuter and parking benefits.
• 401(k) retirement plan with matching contributions.
• Employee stock purchase plan.
• Paid time off.
• On-site fitness center and/or reimbursed fitness center membership costs, depending on location.
• Access to employee resource groups.
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks.