Room Attendant / Housekeeper
Kimpton Hotels & Restaurants • San Francisco, CA5d
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Room Attendant / Housekeeper
Kimpton Hotels & Restaurants•San Francisco, CA
About The Position
As a Room Attendant with Kimpton, you are responsible for cleaning guest rooms and common areas while providing outstanding service to guests. You act as an advocate for the hotel, create highly personal guest experiences, and develop relationships with guests that encourage them to return. The role also involves maintaining guest-room security, reporting unusual conditions, and supporting the Housekeeping team’s daily operations.
Requirements
- One year of experience in customer service or a similar role.
- Excellent problem-solving skills and intuition.
- Genuine concern for the safety and security of guests.
Nice To Haves
- High school diploma or General Education Degree (GED) preferred.
Responsibilities
- Clean, dust, wax, scrub, polish, and service guest rooms daily according to hotel procedures.
- Replace bed linens, replenish guest-room supplies, empty wastebaskets, and rearrange furnishings, drapes, and room accessories.
- Provide guests with necessary linens and amenities in accordance with the guest-room legend.
- Leave rooms arranged according to the Executive Housekeeper’s standards and ensure each room’s door is closed and locked.
- Report damage, hazards, repair needs, and strangers in assigned areas.
- Turn in items found in guest rooms, hallways, or back-of-house areas to Housekeeping as lost and found, recording the date, location, item description, and finder’s name.
- Clean corridors and service areas and respond to projects or requests from the Housekeeping management team.
- Secure the pass key and turn it in at the end of each shift or according to hotel guidelines.
- Restock the cart and organize the linen closet at the end of the shift in preparation for the next day.
- Report exceptional or unusual circumstances, including rooms without luggage, no-service requests, sleep-outs, or guests smoking in rooms, to the on-duty supervisor or manager.
- Perform other duties as directed, developed, or assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
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